Customer Service Supervisor

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies.  We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

The Customer Service Supervisor is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.

Key Responsibilities

• Support customers and outside sales representatives with product and service inquiries.
• Process requests related to: Pricing and quotations
• Product availability and delivery schedules
• Order status updates
• Returns and credits
• Order expedites
• Product literature and documentation
• Provide technical product assistance and support when appropriate.
• Maintain accurate records and documentation within company systems.
• Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently.
• Deliver a high level of customer service while meeting departmental performance expectations.

Qualifications

• Skills
• Required: Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Preferred: Experience in industrial distribution or related industries, including:
• Hydraulics
• Pneumatics
• Fluid Power
• Electrical Products
• Power Transmission
• Motors and Motion Control
• Proficiency with: Microsoft Excel
• Microsoft Word
• Email applications
• Vendor pricing and business software programs
• Equal Opportunity Employer, including disability and protected veteran status.  If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address.  This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí
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