Facilities Coordinator, North America

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

As the Facilities Coordinator, you will oversee daily maintenance and repair requests for all assigned MillerKnoll brands, which include retail, corporate offices, campuses, and distribution centers in North America, ensuring all preventative maintenance and work orders are performed productively.

You will use your broad range of technical knowledge of all interior and exterior elements of the facilities to support a wide range of work orders including, but not limited to: Building structure, walls and roofing, HVAC systems, electrical power systems, lighting systems, plumbing systems, fire protection and safety systems, utility systems, trash/waste management, long term facility improvements, etc.

ESSENTIAL FUNCTIONS

Process the day-to-day service work orders for repair trades (i.e. janitorial, plumbing, doors, locks, fire/life safety) along with other assigned trades for all MillerKnoll locations (retail, corporate offices, campuses and distribution centers), in North America ensuring all preventative maintenance and work order requests are scheduled and performed in an effective/efficient manner.

As first point of contact for emergent facilities issues, you must be able to work flexible hours as required, occasionally taking emergency calls after hours and weekends in support of the Direct To Consumer process.

Utilize our work order management system to dispatch and monitor day-to-day work orders for repair and maintenance trades (HVAC, plumbing, lighting, doors, locks, fire/life safety, janitorial, plant maintenance, etc.) for all locations. Monitor vendor performance to completion of repair.

Coordinate, monitor and confirm completion for all PM services (HVAC, Lighting, Cleaning, painting, etc.) monthly or other planned frequency and confirm completion.

Receive and maintain all city and state permitting and compliance records for elevators, HVAC, sanitation, etc.

Update and maintain all facilities files (LL information, studio/store materials spec information, etc.)

Assist with vendor communication for studio/store refreshes, rollouts and other projects and scheduled services as assigned.

Work with existing vendors and maintain relationships.

Liaison with building management regarding parking, HVAC, elevator repair, etc. Escalate unresolved issues to manager.

Other duties as needed to achieve business objectives.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education/Experience
• 3-5 years’ experience in Facilities and/or project management.
• Trade experience is strongly preferred.
• Experience using ServiceChannel or a similar work order management system is a strong plus.
• Other skills and abilities
• Basic knowledge of various elements of the facilities including, but not limited to: minor electrical power systems, lighting systems, plumbing systems, fire protection and safety systems, utility systems, trash/waste management, general maintenance, locks, doors, janitorial, etc.
• Ability to communicate the needs to our Service Providers for retail facilities maintenance and repair.
• Ability to establish service levels for stores, equipment technicians, contractors and vendors.
• Coordinate scheduling, monitor day-to-day performance, and issue resolution.
• Ability to manage vendors for facilities repair and maintenance.
• Ability to work independently in a high stress, multiple task environment.
• Motivated and customer service oriented
• Outstanding interpersonal skills
• Good verbal and written, computer and communication skills, Excel, Word, and related software applications.
• Special Physical and/or Mental Requirements
• Willingness to work occasional irregular hours, by monitoring the work order Web Based Maintenance Management System and responding to after hours and weekend emergency service requests.
• May be required to travel 5% of the time, within the U.S.
• Bend, lift, open, and move product and related office items varying in weight up to 50lbs, depending on need.
• PHYSICAL DEMANDS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.
• Who We Hire?
• Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
• This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
• MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com .