Consultant, Product Architect

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

As a Consultant, Product Architect on the Customer Solutions team, this role provides architecture leadership for the Interactions product portfolio , supporting customer engagement, digital experience, journey analytics, and downstream customer solutions. Key platforms include Journey Data & Analytics (JDA), CTM, Celebrus, FullStory, UXCam , and related interaction, analytics, privacy, and event-capture technologies.

This role is responsible for evolving product architecture and technology roadmaps while ensuring alignment with Nationwide's enterprise architecture standards, security requirements, resilience objectives, and privacy expectations.

Key Responsibilities

• Define and evolve architecture, solution patterns, and technology roadmaps for the Interactions portfolio, including JDA, CTM, Celebrus, FullStory, UXCam , and related platforms.
• Translate customer experience, digital analytics, and business requirements into scalable application, integration, data, API, and cloud solutions.
• Assess platform capabilities, identify architectural risks and dependencies, and recommend modernization, integration, consolidation, or replacement strategies.
• Provide thought leadership in digital analytics, customer journey analytics, event-driven architecture, API-led connectivity, streaming and batch integrations, consent management, and privacy-by-design practices.
• Drive improvements in data quality, lineage, retention, archival, recovery, and lifecycle management while ensuring appropriate protection of sensitive data.
• Partner with product, engineering, data, security, privacy, platform, and business stakeholders to guide architecture decisions, support product roadmaps, and communicate technical recommendations.
• Core Technology Scope
• Interaction & Journey Analytics: JDA, CTM, Celebrus, FullStory, UXCam, and related customer-interaction platforms.
• Digital Analytics: Event capture, web tagging, session replay, customer behavior analytics, consent management, and privacy-preference solutions.
• Integration & APIs: REST and SOAP services, Apigee, API design, service orchestration, notifications, and consumer integrations.
• Messaging & Event Streaming: Kafka, MQ, publish/subscribe patterns, event-driven integration, and error-handling strategies.
• Data & Cloud Platforms: Data modeling, analytics data flows, AWS, Kubernetes, cloud-native services, observability, resilience, and operational support.
• Preferred Experience & Skills
• 8+ years of experience in architecture, enterprise integration, digital analytics, data platforms, or related technology domains.
• Experience guiding production platforms through enhancements, upgrades, migrations, modernization efforts, and technology transformations.
• Strong knowledge of APIs, integration patterns, messaging platforms, event streaming, and cloud-native architectures.
• Experience with technologies such as Java, Spring Boot, Microsoft SQL Server, Oracle, AWS, Kubernetes, and Informatica , or comparable platforms.
• Experience with digital analytics, customer-interaction, or customer-experience platforms is preferred.
• Strong architecture and consulting skills across APIs, event-driven solutions, data modeling, analytics enablement, and privacy-by-design principles.
• Ability to communicate complex technical concepts to business leaders, technical teams, and executive stakeholders while balancing short-term delivery needs with long-term architectural strategy.
• ** This position has a preferred office location of Columbus, OH , Des Moines, IA or Scottsdale, AZ working a hybrid schedule.  Remote candidates will be considered with substantial skills and experience.**
• Job Description Summary
• If you’re enthusiastic about delivering secure, scalable technology solutions that support a company committed to extraordinary care for its customers, Nationwide Technology is the place for you. Our industry-leading technology workforce operates in an agile environment and collaborative culture to deliver innovative solutions and meaningful business outcomes. If that aligns with your aspirations, we want to hear from you!
• As a Product Architect, you support a line of business or infrastructure domain and are responsible for the technical quality, integrity, and evolution of the application portfolio within a Technology Solution Area.
• Job Description

Key Responsibilities:

• Develops and maintains systems architecture for a product domain, business function, or technology portfolio, ensuring that the product meets functional and non-functional requirements.
• Key contributor on strategies, blueprints, and roadmaps for a given product/application/technology area focused on technical directions like Cloud First. Ensure product/application roadmaps are aligned with solution and enterprise roadmaps with the appropriate guardrails.
• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Identifies technology risk, technical currency gaps, and technical debt when planning for new solutions, technology upgrades, and maintenance of product/application platforms.
• Crafts moderate to complex build patterns and accelerators, establishes building code standards, and ensures compliance with architecture standards.
• Drives technical quality by conducting or participating in architecture, design and code reviews, capacity planning, modeling and testing.
• Supports the development of technical talent by providing feedback, suggestions, and creating visibility to other leaders.
• Assists in mentoring teams involved in a product/application development when unfamiliar, new technologies or techniques are introduced.
• May perform other responsibilities as assigned.
• Reporting Relationships: Reports to Director or AVP, Technology Chief Architect .
• Typical Skills and Experiences: Education: Undergraduate studies in computer science, management information systems, or a related field are preferred .
• License/Certification/Designation: Technology certifications or designation are not required but encouraged .
• Experience: Eight or more years of experience in a technology domain. Demonstrated expertise across multiple architectural domains and technologies, with awareness of emerging trends . Cloud experience preferred .
• Knowledge, Abilities and Skills: Good communication and facilitation skills. Ability to make decisions and recommendations on technology strategies while considering various options and business needs. Aptitude to influence, build relationships, negotiate and set priorities needed. Strong executive presence. Insurance/financial services industry knowledge a plus .
• Other criteria, including leadership or technical skills, competencies and experiences may take precedence.
• Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
• Values:  Regularly and consistently demonstrates the Nationwide Values.
• Job Conditions: Overtime Eligibility: Exempt (Not Eligible)
• Working Conditions: Hybrid to normal office environment. Some travel may be required .
• ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
• We currently anticipate accepting applications until 10/22/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.