Vice President of Operations

WRMC is seeking a strategic and results-driven Vice President of Operations to lead property operations across a multi-state HOA property management organization. This position plays a critical role in driving operational excellence, strengthening client relationships, developing teams, and supporting the company's continued growth.

The ideal candidate is a hands-on leader with extensive property management experience, strong business acumen, and a proven ability to drive organizational performance. This individual will balance strategic vision with operational execution while fostering a culture of accountability, collaboration, and exceptional service.

Responsibilities

• Leadership & Team Development
• Lead, mentor, and develop operational management teams to drive high performance, accountability, and professional growth.
• Build high performing teams through effective coaching, succession planning, and development.
• Foster a culture of collaboration, continuous improvement, and service excellence.
• Operational Excellence
• Provide oversight of property operations, including financial performance, administrative functions, maintenance, and service delivery.
• Establish and implement standardized operating procedures to drive consistency, efficiency, and compliance across the portfolio.
• Evaluate operational performance, resolve complex challenges, and identify opportunities to enhance productivity and service quality.
• Client Relationships & Retention
• Build and maintain strong relationships with HOA Boards and key clients, serving as an resource for escalated concerns.
• Develop proactive client retention strategies and strengthen relationships with key accounts and watchlist communities.
• Strategic Planning & Business Growth
• Partner with executive leadership to develop and execute operational strategies aligned with organizational goals and growth objectives.
• Identify opportunities to improve efficiency, strengthen service offerings, and support business growth.
• Financial Performance & Risk Management
• Oversee financial performance and collaborate with operational leaders to ensure accurate budgeting and responsible financial management.
• Identify revenue-generating opportunities and initiatives within WRMC’s portfolio that contribute to organizational profitability.
• Ensure compliance with applicable regulations, company policies, and industry standards while proactively mitigating operational risks.

Requirements

• 10+ years of property management or hospitality management experience, including significant operational leadership responsibility, or an equivalent combination of education and experience.
• Bachelor's degree in business or a related field preferred.
• CMCA, AMS, and/or PCAM designations preferred.
• Strong financial acumen, including budgeting, financial analysis, and operational performance management.
• Proven ability to build client relationships, manage escalated concerns, and drive client retention.
• Exceptional leadership, coaching, communication, and problem-solving skills.
• Strategic mindset with the ability to translate business objectives into actionable operational plans.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
• Ability to travel up to 25% to property locations as business needs require.
• Why Join WRMC?
• At WRMC, operational excellence begins with exceptional leadership. As Vice President of Operations, you'll have the opportunity to influence company strategy, strengthen client partnerships, and make a meaningful impact across a diverse portfolio of communities.
• We also offer a competitive benefits package designed to support your professional and personal well-being, including a hybrid work schedule, an onsite fitness facility, comprehensive benefits, and a 401(k) plan with employer matching contributions.