Field Service Technician

Key Responsibilities

• Preventive Maintenance & Field Execution
• · Execute assigned Quarterly, Semi-Annual, and Annual Preventive Maintenance activities on HITEC systems with moderate supervision or support as required.
• · Perform electrical and mechanical inspections including rotating machine components, flywheel, couplings, sensors, batteries, filters, cooling system checks, torque procedures, and related service activities.
• · Perform basic generator/engine inspections such as meter testing, fluid checks, belts, hoses, leaks, and visual condition checks. Deep engine/generator repairs remain performed by approved third-party vendors unless otherwise directed.
• · Support corrective maintenance, emergency service, installation, overhaul, and project-related field activities.
• · Prepare for assigned jobs by reviewing scope, procedures, parts, tools, PPE, documentation, travel plans, and customer requirements.
• Troubleshooting & Diagnostics
• · Perform basic electrical and mechanical troubleshooting using single-line diagrams, schematics, drawings, procedures, diagnostic tools, and technical documentation.
• · Use monitoring, SCADA, PLC interfaces, QMS, logs, alarms, and operational status information to support troubleshooting with or without helpdesk assistance.
• · Perform first-line fault analysis and escalate complex issues to the HITEC Helpdesk, Senior Technician, Field Service Manager, or other designated support resources.
• · Demonstrate calm, methodical troubleshooting by stopping, thinking, verifying documentation, and understanding potential consequences before acting.
• · Use the correct tool for the correct task and maintain awareness of workmanship quality.
• Customer Communication & Professional Representation
• · Communicate clearly with onsite customer representatives regarding findings, job status, delays, recommendations, and next steps within assigned authority.
• · Represent HITEC professionally at all customer locations through conduct, appearance, preparedness, communication, and care for the customer site.
• · Maintain awareness that customer confidence is strongly influenced by communication, professionalism, cleanliness, and follow-through.
• · Demonstrate confidence without arrogance and seek support when additional technical or customer communication assistance is required.
• Reporting, Documentation & Operational Discipline
• · Complete service reports, checklists, photos, timecards, logs, expenses, and required documentation accurately and within required timelines.
• · Follow HITEC documentation, JSOX, quality, safety, and internal reporting requirements.
• · Maintain clean and organized work areas, vehicles, tools, test equipment, and job materials.
• · Report daily progress, job quality, issues, risks, and completion status to the Field Service Manager or designated Service leadership.
• · Support coordination with vendors by observing, documenting, and verifying completion of assigned vendor activities when directed.
• Teamwork & Department Support
• · Support Level 1 technicians, peers, senior technicians, coordinators, vendors, and managers to help work move forward.
• · Supports the onboarding and development of less experienced technicians through professionalism, teamwork, knowledge sharing, and positive field support during OJT activities.”
• · Contribute to a department-first culture where success is based on service execution, customer support, and company reputation rather than individual recognition.
• · Demonstrate integrity and professionalism when work is missed, delayed, or reassigned; help resolve the issue without blame or negativity.
• · Perform other duties as assigned in support of the Service organization.

Requirements

• Required Qualifications
• · High School Diploma or equivalent required.
• · Valid driver's license required; must meet company driving requirements.
• · Ability and willingness to travel frequently, including short notice travel when required.
• · Minimum 6 months to 2 years of related electrical/mechanical maintenance, field service, military technical, industrial equipment, or equivalent experience preferred; equivalent training and demonstrated capability may be considered.
• · Basic electrical background and/or mechanical knowledge required.
• · Ability to read and interpret basic single-line diagrams, schematics, drawings, and technical documents.
• · Ability to perform basic troubleshooting under moderate supervision.
• · Strong communication, reporting, and documentation skills.
• · Ability to work independently at remote customer sites with support and escalation resources available.
• · Ability to work flexible schedules including nights, weekends, holidays, extended shifts, emergency support, and on-call assignments as business needs require.
• · Ability to follow safety procedures while working around low- and medium-voltage equipment.

Preferred Qualifications

• · Technical associate degree, trade school, vocational training, military technical training, or equivalent field experience.
• · Experience with power generation equipment, generators, switchgear, controls, rotating equipment, industrial machines, or mission-critical systems.
• · Familiarity with PLC interfaces, SCADA/monitoring systems, schematics, electrical troubleshooting, and service reporting systems.
• · Prior customer-facing field service experience.
• · Demonstrated history of reliability, preparedness, initiative, professional communication, and willingness to learn.
• · Completion of HITEC Level 0 and Level 1 training or equivalent internal onboarding requirements.