PATIENT ACCESS SUPERVISOR (40 HRS/WEEK, 8:30AM-5PM)

Overview

The Supervisor, Patient Access provides daily oversight to registration and/or scheduling teams while offering leadership that supports a positive patient and customer experience. In partnership with the Patient Access Manager and Director, the supervisor conducts regular staff meetings to ensure clear communication and to address employee concerns. The role includes meeting payment targets, monitoring Revenue Cycle metrics, and optimizing workflows.

The supervisor also maximizes budgeted payroll hours through effective staff scheduling. In collaboration with the Patient Access Manager and Director, this role is responsible for employee relations, including training, performance management, disciplinary actions, and personnel development.

Essential Duties

Under the direction of and in collaboration with the Patient Access Manager, conducts consistent staff meetings; seizes opportunities to foster communication, provide organizational updates, share information, teach, and continually challenge and develop staff.

Acts as a role model for staff in handling patient and department relations and communicates appropriate issues to Patient Access Manager or Director.

Provides daily supervision to triage staff.

Provides leadership and direction for improving patient/customer satisfaction.

Effectively prioritizes and executes tasks when under pressure.

Perform additional tasks as assigned to achieve organizational goals.

Enters time in Timekeeping System.

Ensure 'payment at time of service' metrics are met.

Ensures timely and accurate patient registrations and scheduling.

Responsible for all cash management activities and end-of-day reconciliations.

Ensures the office is prepared each day for patients, including clerical preparation and cleanliness.

Implements patient satisfaction tactics to promote and maintain the best patient experience.

Manages front desk activities ensuring patients complete demographic, billing and insurance registration is obtained and updated.

Monitors and resolves patient complaints.

Ensure patient customer service expectations are met.

Maintains appropriate health information standards.

Is responsible for employee relations including disciplinary actions and hiring in collaboration with their Manager, Director and Human Resources.

Periodically reviews performance of each staff member and Determines training and development programs for support staff and develops 'on the job' or 'in-service' programs if needed.

Evaluates job 'work loads' to ensure equitable distribution and determine if/when reductions or additions in personnel are necessary.

Is committed to hiring and retaining the best quality talent.

In collaboration with Patient Access Manager, completes yearly performance evaluations for staff. Monitors staff compliance with mandatory education and training, Maintain DNV and ISO 9001 compliance.

Maximize budgeted payroll hours by effectively scheduling staff, monitor and track staff productivity through flex staffing tools.

Keeping WHPUOS and W$PUOS at or under budgeted projections.

Recommend changes in staffing, including daily fluctuations, staff coverage needs, additional staff requests, and IVO.

Optimize department workflow; continuously analyze patient 'through-put', identify bottlenecks, recommend solutions and

Implement process improvement strategies.

Maintains current knowledge of third-party payors, pre-certifies patients and verifies benefits when necessary.

Investigates and resolves billing matters.

Assists with providing adequate space for supplies and equipment in appropriate areas.

Ensures staff adhere to safety standards, and HIPAA Guidelines.

Responsibilities

• Required Experience
• Possesses the ability to supervise others and resolve problems.
• Excellent communication skills required.
• Ability to work in an automated environment.
• Computer experience required.
• Knowledge of medical terminology.
• Understanding of the hospital revenue cycle.
• Preferred Experience
• Previous ICD-10 and CPT coding preferred.
• Preferred Education
• Associate’s degree or minimum of 2 years physician office management experience preferred.
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes:

Atmosphere:

Special Hazards:

Protective Clothing Required: None

Pay Range

USD $31.40 - USD $41.21 /Hr

Responsibilities

• Required Experience
• Possesses the ability to supervise others and resolve problems.
• Excellent communication skills required.
• Ability to work in an automated environment.
• Computer experience required.
• Knowledge of medical terminology.
• Understanding of the hospital revenue cycle.
• Preferred Experience
• Previous ICD-10 and CPT coding preferred.
• Preferred Education
• Associate’s degree or minimum of 2 years physician office management experience preferred.
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes:

Atmosphere:

Special Hazards:

Protective Clothing Required: None