Quality Tech 1

GWD Quality Technician 1 Job Description:

The Repair/Recon Quality Technician 1 is responsible for following procedures to ensure part and material conformance per specifications utilizing safety standards as required.  The Repair/Recon Quality Technician will demonstrate expert knowledge in multiple disciplines including but not limited to Auditing, Warranty Analysis, and Tool Repair process.

• Duties and Responsibilities
• Operate lab equipment, tools, presses and gauges properly, following all safety requirements in the work area
• Manage quality collections and ensure all tools are collected correctly and efficiently
• Ensure quality areas are clean and meet 5s standards
• Manage recordkeeping and update records on system, maintain receiving files and records
• Perform workplace audits with documented results
• Perform fixture audits to ensure facility is adequately stocked
• Daily inspect all quality scrap repair parts from tech benches
• Maintain quality collection list (collect, box, ship, track, etc.)
• Control scrapped or rejected parts until disposition is determined
• Prepare batteries for recycling once they have been evaluated
• Evaluate failed batteries and track data for Quality team
• Provide floor support for technicians experiencing quality issues
• Perform and track RBR tool functional reviews
• Take appropriate corrective action for continuous quality improvement and customer satisfaction
• Know and practice the 5 S’s for industrial housekeeping
• Test, Inspect, and identify Milwaukee Tool products that do not adhere to Quality standards

Ability to Identify symptoms of broken or non-conforming parts and investigate root cause.

Troubleshoot issues mechanical in nature to help identify root causes

Collect and communicate data through a variety of software and user interfaces including MS Excel, Quality Management (HQMS) and other Database data entry.

Proficient at reading, comprehending, and executing actions of work instructions.

Understand and utilize Technical Problem-Solving methods to work through problems or issues.

• Perform support activities of the Quality/Reliability team as needed
• Physical Demands
• Repetitive motion
• Must be able to lift up to 40 pounds

Education and Experience Requirements:

• High School or GED diploma required
• Associate’s Degree with a technical focus (CAD, Construction Mgmt., Eng. Tech, etc.) preferred
• Technical certification is preferred
• Quality assurance or quality control experience required
• Vendor/supplier relations experience helpful
• Computer experience required
• Experience using SPC techniques helpful
• Excellent organizational skills required
• Ability to perform work per instructions in a timely manner and with limited supervision
• Able to react to change effectively, handle other tasks and shifts as assigned