Technical Services Project Manager (PR26116)

• General Role Description
• Lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues
• Role Accountabilities
• · Serve as single point of contact for client service projects, agreements, and spare parts

· Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary

· Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery

· Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met

· Provide timely updates on service project performance, status, and client relationship issues to immediate manager.

· Recommend and implement risk assessment and abatement plan to meet targets

· Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth

• · Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines
• · Design competitive and viable technical approaches to resolve client issues
• · Produce accurate project execution estimates for cost and price evaluations of potential service orders
• · Develop pricing strategies to maximize service project margins
• · Evaluate supplier proposals to determine best technical and most economical solution for the application
• · Identify opportunities, initiate, and execute process improvement initiatives in the organization
• · Provide individual contributions necessary to meet client and business commitments
• · Collect, analyze, and regularly report fleet data to management
• General Employee Accountabilities
• · Bring full effort to bear on tasks assigned by manager
• · Give manager best advice
• · Give earliest notice when work cannot be delivered as specified
• · Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• · Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• · Comply with all Company policies, practices, and procedures and all regulations and laws
• · Recommend viable improvements proactively
• · Ensure effective utilization of business tools and processes

Requirements

• · Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering or related field or equivalent via education and/or work experience
• · 2 years of project, engineering, or technical leadership, or directing commercial transactions on projects in a technical environment
• · Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• · Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• · Demonstrated continuous improvement in areas of responsibility
• · Proficiency in MS Outlook, Excel, Word, and PowerPoint

Preferred Qualifications

• · 5 or more years of project management experience, including capital contracts in excess of $1M per contract
• · 5 or more years of systems or application engineering experience
• · Demonstrated success in client facing, sales or marketing related
• · Proficiency in Oracle
• · Proficiency in MS Projects, Access
• Link to TMEIC Corporation Americas website
• https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
• EEO/AA/M/F/Vet/Disability Employer