Shop Service Lead - Flagship (Year-round/Full-time)

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

Position Purpose:   The Shop Service Lead manages the service department in a way that the service department serves the interests/profitability of the   shop as a whole . This supervisory role includes scheduling work for repair shop service, making estimates for   work   and acting as the primary figurehead supervising the mechanic team. Additionally, the Shop Service Lead is the figurehead of the service department   in regard to   customer relations and achievement of service levels for the shop.

Responsibilities:

• Responsible for ordering Thule racks, carriers, and related components, as well as coordinating and scheduling customer installations to ensure   timely   completion,   accurate   fitment, and   an exceptional   customer experience.
• Oversee/supervise the mechanic team and   administers   workload. Schedules work hours for the entire service department staff and coordinates customer scheduling of work subject to budget approval of the budget manager.
• Creates and administers policies   in regard to   dress codes, work-space cleanliness, and any work habits that might affect the image and productivity of the service department.
• Values and   works   collaboratively and   respectfully     across   a variety of differences among team members and customers.
• Orders and   maintains   an inventory of replacement parts adequate to support repair work and over-the-counter parts sales, with orders subject to budget approval of the budget manager. Places order and   reconciles   the purchasing card statements.
• Responsible for the creation and implementation of the quality systems to   insure   safety compliance and completed work meets standards for our customers.
• Health and Safety Requirement:   Every employee   is responsible for   contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
• Education Level:   Vocational/Technical Degree
• Years of Experience:   3+ years
• Skills and Qualifications: Must have prior experience with installation of Thule rod racks and components
• Must be a highly skilled mechanic.
• Must have   ability   to supervise others.
• Must have administrative skills (gathering and summarizing information), communication skills, ability to delegate responsibilities, and budget-management skills.
• Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of backgrounds
• Familiarity with the components and parts sold by the shop.
• Ability to understand the suitability and compatibility of bicycle components to each other.
• Ability to listen carefully to customers.
• Ability to understand common repair-customer fears and how to neutralize them.
• Ability to communicate verbally in a clear fashion.
• Ability to understand shop labor charges and parts charges.
• Ability to follow shop   procedure   for writing repair documents.
• Ability to understand and use the shop work schedule system.
• L.L.Bean uses a market-based compensation approach. The anticipated starting base pay for this position is $19.67. Individual compensation may vary based on factors such as a candidate’s experience, qualifications, education, geographic location, skills, competencies, and proficiency for the role.
• If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
• If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!   At L.L.Bean, we believe the outdoors brings out the best in all of us.  We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.