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Job opportunity
Member Services Coordinator - Customer Service (Full-Time, On-Site)
Bradenton, FL, US
Source: United Placement Group careers · View original posting
- Employment
- full time
Employer job description
From United Placement Group's posting. “We” and “our” refer to the employer.
Location: Bradenton, FL
Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.
Job Type: Full-time, W-2, paid weekly
About the Role
We’re hiring a Member Services Coordinator to provide phone-based customer support to our estate planning members. You’ll follow up after plan delivery, answer benefit questions, and help members connect with network attorneys for plan changes or estate settlement. This is a great fit for a customer service professional who enjoys helping people and works well in an organized, fast-paced office.
Responsibilities
- Make post-delivery and survey follow-up calls to confirm member satisfaction
- Request online reviews from satisfied members
- Explain Assured Care plan benefits and attorney network access
- Participate in outbound call campaigns
- Answer and route inbound calls to the appropriate department
- Resolve member concerns professionally and document interactions
- Inform members of plan updates and ongoing service options
Requirements
- 2+ years of customer service, call center, or member services experience
- Strong verbal communication and phone etiquette
- Ability to manage multiple tasks and stay organized
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Ability to work on-site Monday–Friday
- Nice to Have
- Experience in a law firm, insurance, or financial services environment
- Familiarity with estate planning concepts (training provided)
Benefits
- Health, dental, vision, and life insurance (after 90 days)
- 401(k) with company match
- Paid time off, vacation, and holiday pay
- Weekly pay
- Consistent daytime schedule with no weekends
- Ready to make a difference for families? Apply today.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
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- Employer posted
- · 8 days ago
- Status
- Listed as a current opening
- Apply goes to
- Workable, the employer's hiring system
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