Senior People Operations Manager

Reporting into the Global Director, the Senior People Operations Manager is responsible for the day-to-day people operations experience across Chase studios (LA, NY, and Bristol, UK). Working with the Chase Leadership Team, this role is the primary operational partner for employees and leaders on HR-related questions, processes, and programs collaborating closely with the Talent Director.

The role owns core people operations execution, including employee relations, benefits administration, performance processes, HR policies and procedures, PEO partnerships, and onboarding support. This role will be critical in unifying and streamlining processes across studios while continuing to foster a culture of psychological safety and belonging.

Requirements

Responsibilities:

• Employee relations: Act as main point of contact for employee HR concerns, questions, and day-to-day people needs
• Maintain employee records and documentation
• Handle employee relations matters thoughtfully, consistently, and confidentially, engaging support of legal counsel if needed
• Manage employee extended leaves of absence and other employee lifecycle needs in partnership with the appropriate internal and/or external resources
• Communicate employee issues and concerns to studio leads & work together to align on resolution or path forward
• Foster a workplace where employees can seek support with confidence

Qualifications:

• The Senior People Operations Manager is practical, thoughtful, highly organized, and comfortable in a small creative organization where relationships matter and the work can change quickly.
• Bachelor's degree in HR, business admin, or related field; SHRM-CP or PHR preferred
• 5+ years of progressive HR experience, ideally in a small or mid-sized creative agency, design studio, ad agency, or similarly relationship-driven environment
• 2+ years of HR experience supporting employees and leaders across multiple offices or locations
• Strong working knowledge of California and New York employment laws, regulations, and compliance requirements, with experience applying state-specific requirements across HR policies, employee relations, leave, benefits, onboarding, and other people processes required. Experience with a UK workforce strongly preferred
• Excellent communication, interpersonal, and organizational skills
• Passion and commitment to equitable processes through the employee lifecycle
• Must be proficient with Mac OS as we are a Mac/Apple environment
• Role is based in our LA studio with the expectation to be in office 2-3 days week and travel quarterly