Clinical Operations Coordinator

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Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Administrative Specialist

Job Summary:

The BerbeeWalsh Department of Emergency Medicine (DEM) at the UW School of Medicine and Public Health seeks a highly organized and enthusiastic Clinical Operations Coordinator (COC).

At the BerbeeWalsh Emergency Departments, we pride ourselves on continuously providing the highest quality of emergency care for our patients. In an effort to provide exemplary patient care, all clinical care is reviewed through our quality improvement programs. This includes a robust peer review process with monthly M&M conferences, as we strive to continually improve the care we provide.

The COC will play an integral role in continuing DEM's efforts by managing the department’s clinical quality and scheduling portfolio, which is inclusive of faculty, APPs, Med Flight, and learner cohorts. A successful COC is customer service– oriented, collaborative, a team player, and highly organized. They serve as a central resource to the department’s clinical efforts and are instrumental in ensuring the team has the tools and resources needed to improve the health and well-being of Wisconsin and beyond.

This position will assist faculty and department leadership in the successful performance of departmental clinical activities. Responsibilities include continuous tracking, prioritizing, organizing, and communicating multiple ongoing initiatives at various stages of progress. The position requires outstanding administrative, organizational, interpersonal, and computer skills, as well as the ability to work independently and proactively.

Emergency Medicine physicians do it all: save lives, educate the next generation of leaders, enhance and facilitate highimpact clinical and translational emergency care research, and are deeply committed to improving the health and wellbeing of the people of Wisconsin and beyond. Join our team in supporting the amazing and exciting work they lead and be inspired to elevate your abilities.

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Candidates who demonstrate the following knowledge, skills, and abilities will be given first consideration: strong attention to detail, effective interpersonal communication skills.

Key Job Responsibilities:

• Assists, recommends, and advises staff on unit or program administrative issues, personnel matters, and budgetary problems
• Implements and executes established policies and procedures for a designated work unit to adhere to unit objectives and to align with established strategies
• Analyzes data and trends, compiles progress reports, and provides appropriate recommendations or conclusions in support of the assigned operational work unit(s)
• Manages clinical scheduling
• Serves on committees and attends meetings, representing the interests of the unit or program
• Schedules logistics and secures resources for a designated work unit to contribute to the day-to-day operational success

Department:

School of Medicine and Public Health, BerbeeWalsh Department of Emergency Medicine

At the BerbeeWalsh Department of Emergency Medicine , our focus is advancing the health of our community through unparalleled investments in exemplary education and training, rigorous discovery and collaboration, and compassionate patient care. Each year, our faculty and staff care for more than 130,000 patients across our emergency departments, serving as a trusted resource for communities throughout Wisconsin and beyond.

Our commitment to remarkable healthcare drives us forward, always focused on turning adversity into opportunity and redefining the limits of our specialty.

To complement this mission, Madison offers an exceptional quality of life. Learn more about what makes Madison a top place to live, work, and explore .

Required Qualifications:

Minimum of 3 years experience with calendaring and/or scheduling

Proficiency with frequently used computer programs (such as Microsoft Office Suite, WebEx, and Zoom (or similar))

Preferred Qualifications:

• Experience working in an academic and/or healthcare environment
• Demonstrated expertise in scheduling software​
• Experience coordinating meetings and administrative workflows
• Experience managing phone systems
• Education: Bachelor’s Degree preferred
• How to Apply: For the best experience completing your application, we recommend using Chrome or Firefox as your web browser.
• To apply for this position, select either “I am a current employee” or “I am not a current employee” under Apply Now. You will then be prompted to upload your application materials.
• Important: The application has only one attachment field. Upload the following documents in that field, either as a single combined file or as multiple files in the same upload area. Failure to submit the required documents will result in no longer being considered for the position.
• Cover letter
• Resume
• Your cover letter should address how your training and experience aligns with the required and preferred qualifications listed above. Application reviewers will rely on these written materials to determine which applicants move forward in the process. References will be requested from final candidates. All applicants will be notified once the search concludes and a candidate is selected.
• University sponsorship is not available for this position, including transfers of sponsorship and TN visas. The selected applicant will be responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment. This position is an ongoing position that will require continuous work eligibility. If you are selected for this position you must provide proof of work authorization and eligibility to work.
• The department will not be able to support a request for a J-1 waiver. If you choose to pursue a waiver and apply for our position, neither the UW nor UWMF will reimburse you for your legal or waiver fees.
• Contact Information: Emily Kornhoff, ekornhoff@wisc.edu Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
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• The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
• The University of Wisconsin-Madison is an Equal Opportunity Employer.
• Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website .
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