Sr Assoc-Tech Project Mgmt

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations.

Qualifications

• Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred
• Knowledge of Agile/SAFe/Lean methodologies
• Knowledge of technical challenges and systems design
• Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development
• Knowledge of AI agent-enabled Agile delivery, project management, and collaboration tools used to support project execution and operational reporting
• Knowledge of Agentic AI analytics, technical documentation, and workflow optimization practices within technology delivery environments
• Work Experience
• Experience in program delivery or project management, preferably within a technology-focused environment
• Experience in managing multiple projects and coordinating cross-functional teams
• Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms
• Experience in writing technical documentation
• Experience using AI agent-enabled project management, reporting, or Agile delivery platforms to support project execution and stakeholder communication
• Experience participating in technology initiatives involving workflow automation, Agentic AI reporting, or operational efficiency improvements

Responsibilities

• Identifies and mitigates risks and impediments to project delivery in collaboration with cross-functional teams, escalating issues as necessary
• Drives technical discussions related to architectural approach and system design, documenting and implementing solutions
• Conducts Program Increment (PI) planning meetings with leadership, product management, and delivery teams to ensure alignment and readiness
• Oversees Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions
• Identifies and mitigates impediments, manages risks, dependencies, and resourcing needs to ensure smooth ART execution
• Encourages Inspect & Adapt sessions and other retrospective meetings to promote continuous learning and improvement within the team
• Develops and refines implementation roadmaps in collaboration with product and engineering team
• Prepares and presents leadership updates on delivery status and key decisions needed to support project delivery
• Identifies and articulates opportunities for improvements to the delivery process and assists teams in redesigning process flows, ensuring documentation best practices are followed
• Leads Program Increment (PI) planning meetings and other Agile ceremonies to ensure plans are feasible, capacity is managed, and risks are mitigated
• Supports in creation of technical specification documents and blogs that explain product functionality and clarity on the project objectives
• Ensures compliance with Software Development Life Cycle (SDLC) standards and leads change management and release management activities
• Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
• Utilizes AI agent-enabled project management and Agile delivery tools to support project planning, dependency management, reporting, and execution across technology initiatives
• Validates and refines AI-generated technical documentation, delivery metrics, and project insights to ensure alignment with project objectives, quality standards, and stakeholder expectations
• Identifies opportunities to improve project delivery efficiency through automation, Agentic AI analytics, and streamlined Agile delivery processes