Install Coordinator

The Install Coordinator is a key driver of our customer experience, ensuring every project moves smoothly from sale to installation. This role serves as the communication hub between customers, sales representatives, and vendors—bringing organization, attention to detail, and proactive problem-solving to every order. By managing materials, schedules, and updates, the Install Coordinator helps turn promises made in the field into successful, on-time installations that exceed customer expectations.

This position is remote, however you MUST be based in a state where we are operating.

(Eligible states are: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO and SC)

What You’ll Do

• Coordinate and schedule customer installations, ensuring all requirements are met for a successful install
• Maintain clear and timely communication with customers regarding order status, next steps, and scheduling
• Collaborate with sales representatives to resolve incomplete or unclear order information
• Support sales reps in real time by answering questions and assisting with scheduling in-stock doors while they are onsite with customers
• Communicate regularly with vendors, sales teams, and customers to ensure smooth order fulfillment
• Spend most of your day on the phone coordinating orders, schedules, and updates

What You’ll Bring

• Strong written and verbal communication skills
• High attention to detail with the ability to manage data entry accurately
• Proven problem-solving and negotiation skills
• Comfort working independently as well as collaboratively with cross-functional teams
• Flexibility to work extended hours when project demands require it
• Proficiency with computer systems and software; experience with ServiceTitan is a plus
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Ability to multitask across multiple systems and applications simultaneously
• Key Attributes for Success
• Exceptionally organized with a strong sense of ownership and accountability
• Customer-focused mindset with the ability to build rapport and trust
• Comfortable and confident communicating by phone throughout the day
• Proactive self-starter who anticipates issues and resolves them efficiently
• Adaptable and calm under pressure in a fast-paced, deadline-driven environment
• Strong team player who enjoys supporting sales and operations for shared success