Director of Clinical Services

The Director of Clinical Services has oversight and accountability for all inpatient clinical care provided, ensuring that therapy services are provided in accordance with safe, acceptable standards of practice. The Director of Clinical Services must be qualified by education and experience in the care of the mentally ill, and must demonstrate competence in assessment, treatment planning, clinical supervision program development / oversight, and evaluation of clinical care furnished.

• *Pay Range: $137K to $145K Annually
• Work Setting: Fully Onsite
• Work Site Location: 11878 Avenue of Industry, San Diego, CA 92128

Responsibilities:

• In conjunction with CEO, the Director of Clinical Services defines and communicates the organization's mission.
• Acts as a representative of Aurora San Diego, LLC, with a high degree of professionalism and integrity at all times, serving as a role model for employees and students as well.
• Assists the CEO in directing the planning and implementation of goals and objectives set forth by the CEO to accomplish mission within the established parameters, procure and allocate the resources to meet these goals and objectives.
• Works with CEO to ensure financial management produces a desirable ROI: Revenue generation, expense control (I.e., personnel and non-personnel expense).
• Participates with the Governing Board, Management, Medical Staff and Clinical Leaders in the facility's decision-making process.
• Plans, directs and coordinates services for assigned departments regarding operations, clinical practices, long goals and budgets.
• Directs department in regard to staffing matters, problem solving, training, supplies and equipment requisites, human resources management.
• Knowledgeable about and adherent to federal and state specific statutes regarding involuntary treatment, EMTALA/COBRA and abuse/neglect reporting.
• Ensures compliance with quality assurance, safety, infection control, and environmental procedures in accordance with regulatory requirements.
• Prepares reports, maintains records, compiles statistics, etc. as directed/required.
• Carries out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions
• Coordinates programs for the development of clinical staff. Plans and conducts regular specialized in-service training, ensuring that staff have adequate training, support and resources to provide quality patient care.
• Integrates clinical services with medical and nursing services.
• Establishes and maintains effective working relationships across the organization and within the community, including law enforcement, courts and human and family service agencies.
• Supervises and coordinates work of licensed and unlicensed personnel. Manages quality and effectiveness of care given by staff. Provides regular feedback on quality and quantity of work and on conduct.
• Develops a cost-effective, 7 day per week staffing pattern within the unit (s) to meet needs of patients and labor budget.
• Participates within the department of clinical services in establishing the standards of patient care, policies and objectives of a given unit or program; communicates such standards, policies and objectives to unit's / program’s staff, patient, family and community.
• Upholds the Organization's ethics and customer service standards. Complies with company policies in enforcing standards of conduct and performance.
• Organizes programs, policies and procedures that are developed to assess, evaluate and meet the needs of patients of inpatient psychiatric services, psychiatric outpatient clinics and transitional psychiatric programs.
• Performs related duties as requested.
• Skills and Abilities: Fosters an environment that maximizes the value of human resources.
• Demonstrates responsibility for and pride of ownership in one's own actions, and those of the team. Accepts obligations and commitments. Cultivates team awareness of responsibilities. Gives credit when due.
• Guides, directs, motivates, and influences others. Provides positive reinforcement and feedback for improvement. Models a positive attitude towards organization. Focuses the team on teamwork to achieve goals. Understands and is sensitive to the needs of others. Sets high performance expectations. Develops others by appropriate delegation.
• Identifies courses of actions using sound and logical judgment.
• Develops new or improved methods, products, or services. Displays intellectual curiosity, and challenges conventional practices for the good of the organization.
• Initiates and/or follows through with a plan or task. Able to take the initiative to capitalize on an opportunity. Generates and implements solutions in the face of changing situations.
• Ensures a continuation of workflow when handing off work to others. Shows a genuine intention to cooperate and work with others. Shares information. Works cooperatively with people of differing styles, abilities, and motivations. Understands the value of diverse others. Allows others to take the lead when appropriate. Understands and appreciates differing points of view. Supports team solutions. Actively supports CQI. Works with others to reach a goal. Works well as a team member. Helps others willingly when asked to do so. Collaborates when appropriate. Fits into departmental and organizational ways of doing things. Approachable.
• Organizes time well. Does it right the first time. Acts to minimize errors. Does not let non-work related problems affect productivity. Returns telephone calls promptly. Prioritize job tasks. Adapts to changing work conditions. Gathers needed tools, equipment, and personnel before starting a task. Uses tools and equipment effectively. Accomplishes assigned tasks on time. Shows normal concern for preventing waste or inefficiency.
• Comes to work neat, clean, and appropriately dressed. Does what it takes to get the job done. Follow through with commitments. Positive attitude toward work in general. Steadily and consistently performs as expected. Open to learning. On time to meetings and appointments.
• Models the Hospital's customer service principles. Uses good interactive skills in telephone communication. Documents information accurately and concisely when appropriate. Maintains the self-esteem of others. Is a good listener. Offers suggestions in a non-offensive way. Able to graciously receive negative feedback. Viewed by others as helpful. Interacts non-judgmentally. Does not let personal issues interfere with interactions. Communicates openly and honestly. Communicates directly and concisely. Is open to others' opinions. Accept change. Accepts accountability for one's actions. shows respect and courtesy. Able to graciously receive positive feedback. Communicates well.
• Maintains the confidentiality of sensitive information. Gathers a reasonable amount of information before making a decision. Solves problems. Applies past learning to current situations. Uses discretion when handling sensitive situations. Makes decisions that are in concert with the organizational goals. Can identify cause and effect. Considers safety in the decision-making process. Knows when to seek advice. Uses common sense. Uses the chain of command.
• Adapts style to work with differing personalities. Works effectively with a variety of situations, individuals, and groups. Understands and appreciates differing perspectives on a situation. Willingly works holidays if asked. Learns new procedures quickly. Recognizes the need for and accepts changes in daily schedule. Adapts approach as the demands of the situation changes. Accepts and participates in planned changes. Accepts temporary job assignments readily. Accepts technological changes open to new viewpoints. Changes behavior and viewpoints in response to new information. Adjusts work schedule as assignments require.

Requirements

• Master's or doctorate degree in clinically focused area, i.e., social work, professional counseling, marriage and family therapy, mental health counseling, psychology required
• Active and unencumbered CA license as a LMFT or LCSW, required
• Minimum 5 years of post-graduate experience working in a mental health setting required, preferably including at least 2 years’ experience in inpatient psychiatric setting. Minimum of 2 years’ experience in leadership position preferred, including provision of supervision of licensed and unlicensed clinicians.
• Current BLS within 30 days of hire and prior to completion of orientation required
• Certified in facility approved verbal de-escalation and physical crisis management techniques within 30 days of hire and prior to completion of orientation required