Treatment Coordinator

Overview

Are you a people person who loves helping others and thrives in a fast-paced environment?Bright Now! Dental supported by Smile Brands is looking for a Travel Orthodontic Treatment Care Coordinator (TCC) to support our orthodontic practices by creating positive patient experiences and helping patients take the next step toward a healthier, more confident smile.

As a Treatment Care Coordinator, you'll play an important role in connecting patients with the care they need. Using our innovative G3 approach —

Greeting, Guiding, and Gratitude

— you'll help patients feel welcomed, informed, and supported throughout their orthodontic journey.

In this travel role, you'll have the opportunity to support multiple orthodontic offices (Tacoma, Silverdale & Gig Harbor), build relationships with patients and teams, and help practices deliver an exceptional patient experience.

Schedule (days/hours)

Monday- Thursday 8-5

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism

Qualifications

• At least one year of related experience
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or

related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism

Qualifications

• At least one year of related experience
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service