Inside Salesperson 1

Job Summary

The Inside Sales Representative will sell products for distribution to our customers. This position will receive orders from customers and input that information into the computer system to create sales orders.  The Inside Sales position will also drive repeat business by ensuring customer satisfaction.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Stoop, kneel, crouch, or Crawl(Position self(to), Move), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Pushing or Pulling, Reaching, Repetitive Motion

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Function

Create and build trusted relationships with customer by understanding your customers business, Reliance’s capabilities, and products, addressing concerns or complaints and providing excellent customer service

Work with Outside Sales to create a strategy for selling to your assigned customers, maintain necessary records, drawing files, track specific inventory items, understand their strengths, products and competition.

• Handle all emails, phone calls, texts and other types of communication from customers
• Efficiently enter customer quotations/sales orders into the system computer
• Create Material Return Authorizations when needed
• Maintain needed customer files and records

Update customer prices, part numbers, etc.

Visit customers occasionally to maintain good customer relationships

Know, understand and follow all company policies related to human resources and the Safety and Environmental Health Program of Reliance Metalcenter – this includes but is not limited to attendance, Code of Conduct, cell phone policy, dress code etc

Required Skills

Minimum of 5 years’ sales experience in the metals industry or Associates Degree required.

Excellent phone etiquette including professional language, listening skills, courtesy, and customer service

Excellent verbal and written communication skills.

Ability to multi-task, prioritize and manage time efficiently.

Strong knowledge of Microsoft Word, Excel, and Outlook.  eStelPlan computer software experience a plus.

Ability to solve practical problems and deal with a variety of variables in situations

Ability to effectively present information and respond to questions from customers

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN

Responsibilities

• Create and build trusted relationships with customer by understanding your customers business, Reliance’s capabilities, and products, addressing concerns or complaints and providing excellent customer service
• Work with Outside Sales to create a strategy for selling to your assigned customers, maintain necessary records, drawing files, track specific inventory items, understand their strengths, products and competition.
• Handle all emails, phone calls, texts and other types of communication from customers
• Efficiently enter customer quotations/sales orders into the system computer
• Create Material Return Authorizations when needed
• Maintain needed customer files and records
• Update customer prices, part numbers, etc.
• Visit customers occasionally to maintain good customer relationships
• Know, understand and follow all company policies related to human resources and the Safety and Environmental Health Program of Reliance Metalcenter – this includes but is not limited to attendance, Code of Conduct, cell phone policy, dress code etc

Qualifications

• Minimum of 5 years’ sales experience in the metals industry or Associates Degree required.
• Excellent phone etiquette including professional language, listening skills, courtesy, and customer service
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize and manage time efficiently.
• Strong knowledge of Microsoft Word, Excel, and Outlook.  eStelPlan computer software experience a plus.
• Ability to solve practical problems and deal with a variety of variables in situations
• Ability to effectively present information and respond to questions from customers