Insurance Agency Manager

Job Title

Insurance Agency Manager

Job ID

2026-6677

# of Openings

1

Job Locations

US-PA-Wilkes Barre

Category

• Inside Sales & Distribution
• Location : Location
• US-PA-Wilkes Barre
• Job Post Information* : Posted Date

10/8/2026

• Job Post Information* : External Company Name
• Berkshire Hathaway GUARD Insurance Companies
• Job Post Information* : External Company URL http://www.guard.com/westguard.htm
• Location : Postal Code

18701-0020

Location : Address

39 Public Square

Type

Regular Full-Time

Telecommute

No

Responsibilities

• We're looking for an experienced insurance leader to oversee the day-to-day operations and long-term growth of our captive insurance agency. In this role, you'll lead sales and service teams, support agency performance, develop talent, and help shape the direction of the business.

This is an opportunity for someone who enjoys building strong teams, improving processes, and finding practical ways to drive results while delivering excellent service to customers and partners.

What You'll Do

• Lead the overall operations and performance of the agency.
• Partner with leadership to develop and execute strategic initiatives that support growth and efficiency.
• Manage and coach supervisors overseeing Sales Operations and Service Operations.
• Support and develop a team of producers responsible for selling GUARD products.
• Monitor agency performance and identify opportunities to improve sales, service, retention, and workflow efficiency.
• Ensure teams are properly staffed, trained, and equipped to meet business objectives.
• Build career development and succession plans for team members.
• Use operational and production data to guide decision-making and improve performance.
• Maintain high service standards and a positive experience for customers and business partners.
• Work closely with internal and external stakeholders to identify new business opportunities.
• Ensure compliance with insurance regulations, carrier requirements, and company standards.
• Develop training programs and promote strong documentation and file management practices.

Qualifications

What We're Looking For

• Bachelor's degree or equivalent professional experience.
• 7+ years of experience in the insurance industry.
• 3+ years of leadership experience managing sales, service, or agency operations teams.
• Experience leading operational improvements and business growth initiatives.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, coaching, and people leadership abilities.

Preferred Qualifications

• Active insurance license.
• Experience leading cross-functional teams.
• Familiarity with agency management systems, CRM platforms, and reporting tools.
• Interview Integrity Notice: Berkshire Hathaway GUARD is committed to a fair and consistent hiring process. Candidates are expected to participate independently in interviews. Unauthorized recording, transcription, AI note-taking, or AI interview assistance tools may not be used during interviews without prior approval.