Technical Services Coordinator

• Technical Services Coordinator
• Growth Track to Assistant Director of Operations
• Apollo Safety, Inc. | Fall River, MA
• Location: Fall River, MA
• Job Type: Full-Time
• Schedule: Monday-Friday
• Compensation: $60,000 - $75,000 per year, based on experience

About Apollo Safety

Apollo Safety is one of New England's leading providers of gas detection equipment, calibration services, repair, rentals, technical field service, and safety solutions. For more than 30 years, we have helped protect workers and maintain compliance for customers in pharmaceutical, manufacturing, utility, laboratory, municipal, and industrial environments.

We are seeking a highly organized, proactive, and customer-focused Technical Services Coordinator to join our growing team.

This position serves as the central point of coordination between customers, field technicians, sales personnel, and internal departments to ensure the successful delivery of calibration services, repairs, installations, training, maintenance agreements, and technical service projects.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, coordinating people and schedules, and wants to grow into future operational leadership responsibilities.

What You'll Do

• Service Scheduling & Dispatch
• Coordinate daily, weekly, monthly, and long-range schedules for field service technicians.
• Schedule calibrations, preventive maintenance visits, repairs, installations, startups, inspections, and technical support visits.
• Maintain service schedules and customer commitments up to one year in advance.
• Assign technicians based on skills, certifications, customer requirements, and geographic location.
• Coordinate customer training sessions and on-site technical service visits.
• Manage emergency service requests and scheduling changes.
• Customer Communications
• Serve as a primary point of contact for service customers.
• Confirm appointments via phone and email.
• Communicate service dates, expectations, project requirements, and technician arrival information.
• Respond promptly to customer inquiries and service requests.
• Follow up with customers after service completion to ensure satisfaction.
• Escalate customer concerns and service issues when necessary.
• Project Coordination
• Assist with the planning and coordination of installation, commissioning, upgrade, and repair projects.
• Gather project requirements, safety documentation, permits, site information, and customer contacts.
• Coordinate project logistics including travel arrangements, equipment shipments, rental equipment, and calibration gas requirements.
• Monitor project milestones, timelines, and completion dates.
• Technician & Operations Support
• Coordinate technician schedules, travel arrangements, and PTO requests.
• Ensure technicians have complete job information before arriving on site.
• Maintain service documentation and customer records.
• Assist management with workload balancing and scheduling optimization.
• Create, update, and maintain service orders.
• Track open service calls and ensure timely completion.
• Coordinate billing information with Accounting following service completion.
• Assist with inventory, equipment, and rental coordination.
• Prepare service-related reports and operational metrics.
• Business Growth Support
• Assist with scheduling recurring calibration, maintenance agreements, and service contracts.
• Support customer retention and recurring revenue programs.
• Help identify upcoming customer service needs and renewal opportunities.
• Support the continued growth of Apollo Safety's Technical Services Division.
• Growth Opportunity
• Apollo Safety believes in promoting from within.

This position is structured as a growth-track role with the opportunity to advance into Technical Services Management, Operations Management, or an Assistant Director of Operations position as experience and leadership skills develop.

Candidates will gain exposure to:

• Operations management
• Project management
• Team leadership
• Process improvement
• KPI tracking and reporting
• Inventory and vendor management
• Customer relationship management
• Employee training and development
• Strategic business operations
• This Position Is Ideal For Someone Who

Loves creating order out of chaos.

Enjoys helping customers and supporting a team.

Takes ownership of problems and sees them through to resolution.

Thrives in a busy environment where priorities change regularly.

Is highly organized and detail-oriented.

Communicates confidently and professionally.

Wants to continue learning and growing in their career.

Enjoys being the person who keeps everything moving.

Required Qualifications

3+ years of experience in scheduling, dispatching, customer service, project coordination, service administration, operations support, or a related role.

Excellent organizational and time-management skills.

Strong written and verbal communication abilities.

Ability to prioritize and manage multiple tasks simultaneously.

Strong customer service and relationship-building skills.

Proficiency with Microsoft Outlook, Excel, Word, Teams, and Microsoft 365.

Ability to work independently while collaborating effectively with multiple departments.

Strong attention to detail and follow-through.

Reliable, dependable, and committed to delivering results.

Preferred Qualifications

• Experience in one or more of the following areas: Field service dispatching or technician scheduling
• Industrial service organizations
• Technical service coordination
• Gas detection equipment
• Calibration services
• Manufacturing or pharmaceutical environments
• OSHA-regulated facilities
• CRM, ERP, scheduling, dispatch, or service management software
• Construction, HVAC, fire protection, industrial maintenance, or technical operations
• Associate's or Bachelor's degree in Business, Operations, Communications, or a related field is preferred but not required.

What Success Looks Like

The successful candidate will:

Maintain highly accurate technician schedules.

Deliver exceptional customer service and responsiveness.

Improve technician utilization and scheduling efficiency.

Ensure service work is completed and processed promptly.

Support recurring calibration and maintenance programs.

Help drive growth within Apollo Safety's service business.

Become a trusted resource for customers, technicians, and coworkers.

Develop the skills necessary to assume increasing operational leadership responsibilities.

Requirements

Requirements

• Required Qualifications
• 3+ years of experience in scheduling, dispatching, customer service, project coordination, operations support, service administration, or a similar role.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and relationship-building skills.
• Proficiency with Microsoft Outlook, Excel, Word, Teams, and Microsoft 365.
• Ability to work independently while collaborating with multiple departments.
• Comfortable learning new software systems and business processes.
• Reliable, dependable, and committed to following tasks through to completion.

Preferred Qualifications

• Experience coordinating field service personnel or technicians.
• Experience in construction, HVAC, fire protection, industrial service, utilities, manufacturing, logistics, or technical service environments.
• Experience with CRM, ERP, scheduling, dispatch, or service management software.
• Experience coordinating customer projects, installations, repairs, maintenance activities, or service programs.
• Associate's or Bachelor's degree in Business, Operations, Communications, or a related field (preferred but not required).