Shift Lead (Black Bear Diner)

LV Petroleum is seeking a dedicated and experienced Shift Lead to take the helm at our beloved Black Bear Diner. This position combines your passion for the restaurant industry with your leadership skills to create a thriving atmosphere where guests can enjoy hearty meals in a comforting and welcoming environment.

Job Overview:

As the Shift Lead of Black Bear Diner, you will be responsible for working with the General Manager to entire restaurant operations, ensuring that we deliver top-notch service and quality food to our guests. If you thrive in a fast-paced environment and have a knack for managing teams while keeping an eye on business performance, we want to hear from you!

Key Responsibilities:

• Operational Management: Manage daily operations, ensuring that the diner maintains high standards of food quality, customer service, and cleanliness.
• Staff Leadership: Lead, train, and inspire a team of associates to deliver exceptional dining experiences while fostering a positive work environment.
• Financial Oversight: Monitor financial performance, manage budgets, and implement cost-control measures to enhance profitability.
• Guest Satisfaction: Engage with customers to ensure a memorable experience and effectively handle any issues or feedback.
• Menu Innovation: Collaborate with chefs to curate menu updates and special promotions that resonate with our clientele.
• Marketing & Promotion: Drive marketing efforts and promotions to attract new customers and retain existing ones, including community events and outreach.
• Health & Safety Compliance: Ensure that all health and safety regulations are followed, creating a safe dining environment for both staff and guests.

Requirements

• Experience: Minimum of 3-5 years of management experience in a full-service restaurant or diner environment.
• Leadership Skills: Proven ability to lead and motivate a diverse team and create a culture of excellence.
• Financial Management: Demonstrated experience in budgeting, forecasting, and financial analysis.
• Commitment to Quality: Strong focus on providing a high-quality dining experience and excellent customer service.
• Problem-Solving: Ability to think quickly and effectively address daily operational challenges.
• Interpersonal Skills: Excellent verbal and written communication skills, with the ability to build relationships with guests, staff, and vendors.
• Availability: Must be able to work flexible hours, including nights, weekends, and holidays.