Account Manager

Overview

The Flooid Account Manager acts as the main point of contact for a named set of Flooid customers and is responsible for developing/nurturing relationships with key C-level executives, driving customer satisfaction. Additionally, the Account Manager serves as an escalation point for existing projects, maintaining service level achievement and building organic growth. Finally, the successful Account Manager will display the drive and initiative needed to meet or exceed annual order and revenue objectives.

You and the Role

The Flooid Account Manager has great flexibility and the opportunity to work on accounts throughout North America. The primary duties of this role include:

• Develop and maintain extensive, strong, and long-term positive relationships with current customers
• Maximize customer satisfaction and effectively communicate and manage customer expectations
• Manage strategic and operationally tactical aspects of multiple large-scale customer solutions
• Manage project profitability, including project estimates, budgets, sales forecasts, and expense management
• Forecast and track key account metrics
• Focus on the appropriate priorities in delivering solutions in a timely fashion, including Statements of Work, Change Requests, and legal matters
• Identify and develop additional sales and service opportunities within assigned accounts
• Meet and exceed annual sales targets / budgets
• Develop account strategy to ensure an ongoing customer relationship and annual revenue for Education, Professional Services, Managed Services, and Software Development
• Develop sales opportunities in conjunction with the account strategy
• Introduce product and service enhancements along with new products and services
• Conduct Quarterly Business Reviews with the customer to review the holistic state of the account and discuss future and strategic opportunities
• Communicate openly and effectively with Flooid senior leadership on a regular basis
• Maintain a relationship with and an awareness of the project team principals, methodologies, and practices, to address and resolve customer satisfaction issues
• Travel to customer and prospect locations as needed (up to 20%)

Requirements

• Skills & Experience
• A successful Account Manager at Flooid will be a pro-active self-starter who collaborates effectively with team members and seeks out opportunities for innovation and improvement. The ideal candidate will have the following skills and experience:
• Degree in Business, Computer Science, or related field, or comparable work experience
• At least 5 -7 years of experience in Sales and/or Account Management
• At least 5 years of experience in Retail, Supply Chain, or relevant markets
• Proven record of successfully selling into a named territory of accounts
• Proven record of quota attainment
• Knowledge of Retail POS and store solutions
• Ability to quickly develop a working knowledge of Flooid products and services
• Demonstrated ability to build trust and strong cross-functional relationships across the company to achieve common goals
• Working knowledge of budget management, P&L, and revenue forecasting
• Knowledge of contracts, terms, and commercials around software and services
• Strategic focus when decision making
• Excellent interpersonal and oral and written communication skills
• Excellent organizational skills and ability to handle multiple responsibilities and deadlines
• Ability to work under pressure to tight timescales with the ability to prioritize accordingly
• The Company
• Flooid is an innovative software technology company offering cutting edge retail and hospitality solutions to major global brands, from point of sale, mobile, online, social and beyond, as well as solutions for Cloud and Managed Services, ensuring our retail partners have everything they need to make the sale. Our customers’ needs are at the heart of what we do, and that focus has resulted in great historical success and an exciting strategy for where we are headed in the future.
• Location: United States – Remote or In-Office/Hybrid (primary office located in Cincinnati, Ohio). Because this role supports our global business, candidates must be based in the Eastern or Central Time Zones.
• Hours: Full-Time – At Flooid, we promote a flexible work environment that allows you to balance your work responsibilities with other priorities, like picking up your children, caring for an aging parent, or attending important family events.