Terrain Seasonal Artisan

Location

This position is located at 180 El Camino Real, Palo Alto, California, 94304 United States

Role Summary

A Design by Terrain Seasonal Artisan has a great eye for art, style, and use of color to create beautiful floral designs in-store and off-site. They uphold terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer.

• Role Responsibilities
• Customer Experience
• Exceeds customer expectations by building genuine, long lasting relationships through personalized attention; ensure prompt customer communication with project inquires
• Shares product knowledge, new arrivals, and current trends to inspire the customer; guides customer choices to reflect their unique personal style
• Actively shares details to promote Terrain’s unique events, as well as drive engagement and participation

Delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction.

• Teamwork + Communication
• Exhibits strong communication while actively participating in daily meetings and projects; shares passion for plant, horticulture, and floral design & garden style
• Takes initiative and works productively with the team to achieve common, collaborative design goals
• Demonstrates adaptability by redirecting display priorities as needed to work through problem-solving scenarios
• Visual + Business Operations
• Understands the terrain aesthetic and partners with design leadership to create compelling merchandise displays and installations

Collaborates and communicates with the nursery, event, and operations teams to ensure proper care and restocking of plant displays; maintains cleanliness and organization of back of house display areas

• Leads an area of specialty to provide elevated knowledge to customers and associates in a meaningful and interesting way
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Role Qualifications
• Experience in customer service
• Experience in horticultural and floral design
• Basic knowledge of hand tools, wire usage, and glue guns
• Art and design background
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $20.00 - USD $20.00 /Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as

established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Responsibilities

• Customer Experience
• Exceeds customer expectations by building genuine, long lasting relationships through personalized attention; ensure prompt customer communication with project inquires
• Shares product knowledge, new arrivals, and current trends to inspire the customer; guides customer choices to reflect their unique personal style
• Actively shares details to promote Terrain’s unique events, as well as drive engagement and participation
• Delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction.
• Teamwork + Communication
• Exhibits strong communication while actively participating in daily meetings and projects; shares passion for plant, horticulture, and floral design & garden style
• Takes initiative and works productively with the team to achieve common, collaborative design goals
• Demonstrates adaptability by redirecting display priorities as needed to work through problem-solving scenarios
• Visual + Business Operations
• Understands the terrain aesthetic and partners with design leadership to create compelling merchandise displays and installations
• Collaborates and communicates with the nursery, event, and operations teams to ensure proper care and restocking of plant displays; maintains cleanliness and organization of back of house display areas
• Leads an area of specialty to provide elevated knowledge to customers and associates in a meaningful and interesting way
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Qualifications

• Experience in customer service
• Experience in horticultural and floral design
• Basic knowledge of hand tools, wire usage, and glue guns
• Art and design background
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays