Vehicle Operations Specialist

If you thrive in fast-paced environments, enjoy solving problems under pressure, and have a passion for emerging technology, this is an opportunity to make a direct impact on the future of transportation.

What You'll Do

• As part of our Remote Assistance team, you will: Monitor assigned autonomous vehicles using the Remote Command (RC) interface and multiple live camera feeds.
• Assess dynamic driving situations and provide remote assistance when appropriate using system tools.
• Document interventions, operational events, and observations in real time using Notion, Google Sheets, and other operational platforms.
• Perform post-trip reviews to identify anomalies and improvement opportunities.
• Participate in Root Cause Analysis (RCA) sessions to investigate incidents and contribute to our growing edge-case knowledge base.
• Track operational performance metrics and support continuous process improvement.
• Deliver detailed shift handoffs to ensure seamless 24/7 fleet operations.
• Collaborate closely with engineering and operations teams to improve fleet safety, efficiency, and reliability.

Requirements

What We're Looking For

• We're looking for someone who enjoys making quick, informed decisions while maintaining exceptional attention to detail.
• Required Qualifications
• 1+ year of experience in a live operations environment such as: Autonomous vehicle fleet operations
• Teleoperations
• Dispatch
• Systems monitoring
• Security operations
• Network Operations Center (NOC)
• Similar real-time operational roles
• Experience troubleshooting technical issues and documenting escalations.
• Comfortable monitoring multiple live video feeds and system dashboards simultaneously.
• Experience using Jira, YouTrack, or similar ticketing systems.
• Basic understanding of U.S. traffic laws and right-of-way rules.
• Clean driving record.
• Strong written communication, organization, and documentation skills.
• Ability to remain calm and make sound decisions in high-pressure situations.

Preferred Qualifications

• Experience in one or more of the following is highly valued: Remote Assistance (RA) or TeleOps operations
• Autonomous vehicles or robotics
• Transportation technology
• AV data annotation, triage, or AI training workflows
• Robotics, automotive/EV systems, avionics, IT/network operations, or military UAV operations
• Participating in Root Cause Analysis (RCA) or incident post-mortem reviews
• Ideal Candidate
• You'll stand out if you: Have previous experience as a Remote Assistance or TeleOps Operator (Tesla, Cruise, or similar autonomous vehicle companies).
• Have a background in competitive or PC gaming, where quick decision-making, situational awareness, and multitasking are second nature.
• Enjoy analyzing complex situations and solving problems in real time.
• Are naturally detail-oriented and excel at documenting your work.
• Are curious about autonomous vehicle technology and excited to learn new systems.
• Can confidently prioritize safety while working independently in a fast-paced operational environment.