Employee Services Coordinator - Home Care

Employee Services Coordinator - Charlestown, MA

BAYADA Home Health Care

Location:

Charlestown, MA

Employment Type:

Full-time

What You'll Do

• Provide recruiting support services for the Charlestown office.
• Coordinate candidate interviews, scheduling, reminders, communication, and follow-up throughout the recruiting process.
• Monitor applicant tracking systems and candidate workflow stages to help prevent delays and maintain a clear, organized hiring pipeline.
• Prepare and organize onboarding materials, orientation schedules, new hire documentation, and timely handoffs to office leadership.
• Communicate clearly and compassionately with candidates, caregivers, hiring leaders, and office teams by phone, email, and other communication channels.
• Support background checks, references, compliance documentation, personnel file requirements, and other pre-employment processes.
• Maintain accurate records and cross-check required information across electronic systems and applicable checklists.
• Help welcome new hires, support orientation activities, and ensure candidates receive clear next-step guidance.
• Answer incoming calls, direct inquiries appropriately, and provide a warm, professional experience to candidates, caregivers, and community members.
• Assist with recruiting events, community outreach, walk-in interviews, and other activities that connect BAYADA with prospective caregivers.
• Run reports, track recruiting and onboarding activity, and communicate timely updates to recruiting and office leadership.
• Support caregiver engagement, recognition, retention, and career development communications as part of the broader employee experience.

What You'll Bring

• A genuine commitment to serving others and supporting BAYADA's mission and The BAYADA Way.
• Strong organization, follow-through, time management, and attention to detail.
• Excellent verbal and written communication skills.
• A welcoming, professional, and service-oriented approach when working with candidates, caregivers, leaders, and community partners.
• The ability to manage sensitive candidate and employee information with discretion.
• Comfort managing multiple priorities and adjusting to changing recruiting needs.
• Comfort learning and using applicant tracking systems, electronic records, Microsoft Office, and other workplace technology.
• Sound judgment, problem-solving ability, and a solution-focused approach.
• Experience in recruiting, human resources, healthcare, scheduling, customer service, or administrative support is preferred.
• Why Join BAYADA?
• You'll join a mission-driven team that believes employees deserve the same compassion, excellence, and reliability that BAYADA brings to clients and families. Your work will help candidates feel respected, caregivers feel supported, and office teams feel prepared to deliver dependable care in the community.
• At BAYADA, you'll have the opportunity to partner closely with recruiting and operational leaders, contribute to a positive employee experience, and make a meaningful impact on the success of our local team.
• BAYADA Accolades
• Newsweek Best Place to Work (Overall)
• Newsweek Best Place to Work for Women
• Newsweek Best Place to Work for Parents & Families
• Newsweek Best Place to Work for Mental Wellbeing
• Forbes Best Places to Work for Women
• Glassdoor Best Places to Work