Treatment Coordinator

Overview

At

Smile Brands

, we’re more than a dental support organization — we’re a community focused on delivering

Smiles for Everyone®

. With a network of 600+ practices across 30 states, we empower our teams to thrive, grow, and make a real impact. If you're looking for a place where your work truly matters, you’ve found it.

We’re currently looking for a Treatment Coordinator to support our Castle Dental team in Nashville, TN.

In this role, you’ll be the connection between patients and the clinical team — helping patients understand treatment, navigate financial options, and feel genuinely cared for every step of the way.

Schedule (days/hours)

Mon 8am-6pm, Tues 8am-3pm, Wed 8am-6pm, Thurs & Fri 8am-3pm

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist and guide patients through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
• Build trust with patients by helping them understand recommended treatment plans and next steps
• Coordinate and schedule treatment appointments to support both patient needs and office flow
• Verify insurance benefits and clearly explain coverage, estimated costs, and payment options
• Assist patients with financing arrangements and help make treatment accessible
• Partner closely with doctors, hygienists, and team members to deliver a seamless patient experience
• Follow up with patients regarding pending treatment and continuing care opportunities
• Maintain accurate patient records and support day-to-day front office operations

Qualifications

• Related experience in Dental or healthcare
• Experience presenting treatment plans and/or discussing financial arrangements
• Strong communication and customer service skills
• A patient-first mindset with the ability to build relationships and create comfort
• Highly organized with the ability to multitask in a fast-paced environment
• Positive attitude and team-oriented approach

Preferred Qualifications

• Bilingual (English & Spanish)

About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or

related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist and guide patients through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
• Build trust with patients by helping them understand recommended treatment plans and next steps
• Coordinate and schedule treatment appointments to support both patient needs and office flow
• Verify insurance benefits and clearly explain coverage, estimated costs, and payment options
• Assist patients with financing arrangements and help make treatment accessible
• Partner closely with doctors, hygienists, and team members to deliver a seamless patient experience
• Follow up with patients regarding pending treatment and continuing care opportunities
• Maintain accurate patient records and support day-to-day front office operations

Qualifications

• Related experience in Dental or healthcare
• Experience presenting treatment plans and/or discussing financial arrangements
• Strong communication and customer service skills
• A patient-first mindset with the ability to build relationships and create comfort
• Highly organized with the ability to multitask in a fast-paced environment
• Positive attitude and team-oriented approach