Office Assistant - Alpena

Summary

This position provides excellent customer service by courteously answering the phones, answering inquires and maintaining good rapport with all areas requesting/using department services. Perform department duties which include: scanning, scheduling, maintaining departmental records, among other clerical duties

Responsibilities

• (50%)*
• Performs all office procedures necessary to process patients for examination as required. This includes:
• Scanning and Transcribing of Orders into Epic
• Verification of Orders
• Verification of appropriate Lab work and prep for exam
• Contacting patients by phone to confirm and or schedule appointments and provide instruction
• Burning patient studies to dvd for outside referral upon request
• (25%)*
• Function as super-users for PACS system, performing daily maintenance of patient files
• (25%)*
• Coordinate add-on exams and patient exam appointments between departments
• OTHER DUTIES AND RESPONSIBILITIES: Must use standard office and data processing equipment in the performance of daily duties; effectively communicate with patients, physicians, supervisor and co-workers; must understand policy and locate manuals for MSDS, Fire Safety and Disaster Plan.
• Other duties in the department related to the job classification.
• Participated in Continuous Quality Improvement as required by the Health System and the job description.
• Other duties as assigned.
• Required Education
• High School Diploma or GED
• Other Information
• EXPERIENCE, TRAINING AND SKILLS: One (1) year computer related work experience or additional computer courses required.
• Proficient in using personal computer and word processing systems required.
• Mandatory Occupational Safety and Health Administration (OSHA) training must also be completed annually according to the Exposure Control Plan.
• Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two years working in a medical office or similar setting preferred.
• Experience in using CD burners, digitizers and knowledge of Picture Archiving and Communication System (PACS) preferred.
• Maintains confidentiality with all patient information and data obtained.
• MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.
• An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
• PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS: Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
• Overall vision and hearing is necessary with or without assisted device(s).
• Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
• Some exposure to blood borne pathogens and other potentially infectious material.
• Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling.
• May require repetition of these movements on a regular to frequent basis.
• Physical Demand Level: Sedentary.
• Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.
• Equivalent Experience and Other Comments (Education)

Responsibilities

• (50%)*
• Performs all office procedures necessary to process patients for examination as required. This includes:
• Scanning and Transcribing of Orders into Epic
• Verification of Orders
• Verification of appropriate Lab work and prep for exam
• Contacting patients by phone to confirm and or schedule appointments and provide instruction
• Burning patient studies to dvd for outside referral upon request
• (25%)*
• Function as super-users for PACS system, performing daily maintenance of patient files
• (25%)*
• Coordinate add-on exams and patient exam appointments between departments
• OTHER DUTIES AND RESPONSIBILITIES: Must use standard office and data processing equipment in the performance of daily duties; effectively communicate with patients, physicians, supervisor and co-workers; must understand policy and locate manuals for MSDS, Fire Safety and Disaster Plan.
• Other duties in the department related to the job classification.
• Participated in Continuous Quality Improvement as required by the Health System and the job description.
• Other duties as assigned.

Qualifications

• EXPERIENCE, TRAINING AND SKILLS: One (1) year computer related work experience or additional computer courses required.
• Proficient in using personal computer and word processing systems required.
• Mandatory Occupational Safety and Health Administration (OSHA) training must also be completed annually according to the Exposure Control Plan.
• Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two years working in a medical office or similar setting preferred.
• Experience in using CD burners, digitizers and knowledge of Picture Archiving and Communication System (PACS) preferred.
• Maintains confidentiality with all patient information and data obtained.
• MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.
• An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
• PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS: Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
• Overall vision and hearing is necessary with or without assisted device(s).
• Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
• Some exposure to blood borne pathogens and other potentially infectious material.
• Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling.
• May require repetition of these movements on a regular to frequent basis.
• Physical Demand Level: Sedentary.
• Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.