Site Merchandising & Operations Manager

About the company:

OSEA was founded in 1996 with the mission of creating pure, results driven skincare and body care. Female founded and family operated, we are growing fast, and with gratitude!

About the role:

Join our fast-growing beauty brand and become a key member of our expanding ecommerce team. We are seeking a highly organized, analytically minded Manager of Site Operations & Merchandising who sits at the intersection of site operations and digital merchandising. This role owns the day-to-day functionality of OSEA.com while shaping the way our products are discovered, ranked, and experienced by customers.

The ideal candidate has 3–5 years of ecommerce experience, a passion for clean beauty, hands-on Shopify expertise, and thrives in a fast-paced, collaborative environment.

This is a fully remote role. Must reside in the United States to be considered for this position.

Requirements

• Site Merchandising
• Own and oversee execution of site merchandising calendar aligned to product launches, promotions, and seasonal campaigns, ensuring on-site presentation reflects key moments and is delivered on time and on brand.
• Own product ranking and presentation across homepage, collection, category pages, and blogs to drive conversion and support key campaign initiatives.
• Own site behavior reporting, delivering regular analysis on merchandising performance, search trends, and on-site engagement to inform strategy and make recommendations on site enhancements and A/B testing opportunities.
• Leads onsite content strategy, including briefing in of new site assets to support product launches, promotions and evergreen brand campaigns.
• Configure and optimize cross-sell and upsell logic to support basket building and product discovery.
• Own search results optimization–improving relevance and surfacing the right products.
• Maintain and refine top navigation and filtering to reflect current assortment, campaigns, and site behavior data.
• In partnership with engineering teams, optimize site metadata and content to improve search engine visibility and drive organic traffic.
• Partner closely with the growth marketing team to optimize key pages for paid traffic. Collaborate with the product marketing team on new site features, collections, and content to support key collections and hero SKUs.
• Ecommerce Operations
• Create and manage discount codes, promotions, and product-level configurations in Shopify.
• Own product tagging and catalog management strategy to ensure consistent, well-organized site architecture.
• Own on-site inventory data and coordinate with relevant teams to address discrepancies and communicate updates to relevant cross functional partners.
• Partner with the Customer Experience team to identify, triage, and resolve site bugs and functionality issues, escalating to developers and external partners as needed
• Manage third-party app relationships and integrations, serving as the primary point of contact for vendors, overseeing tool performance, and troubleshooting issues in coordination with engineering and external partners as needed.
• Support the development and execution of A/B testing strategies and site roadmaps in partnership with the Director of Ecommerce.

Qualifications

• 3–5 years of experience in ecommerce, site merchandising, or digital operations (beauty or wellness industry preferred)
• People management experience is preferred.
• Experience with A/B testing, personalization, heatmapping, and site analytics tools (e.g., Google Analytics, Hotjar, or similar) is required.
• Analytical mindset with the ability to pull reports, identify trends, and translate data into clear recommendations
• Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities simultaneously
• Comfortable working cross-functionally across Creative, CX, and broader Ecommerce teams
• Hands-on Shopify experience required; familiarity with Shopify Flows and back-end product management is a strong plus
• Experience managing third-party app integrations and vendor relationships, including evaluating tools, overseeing implementations, and maintaining ongoing partnerships to support site functionality and merchandising goals.
• Excellent written and verbal communication skills
• Experience utilizing AI tools to streamline workflows and improve efficiency
• Must reside in the United States to be considered for this position