Business Planning & Operations Lead, Agentforce Operations

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About The Team

Agentforce Operations (AFO) is part of Salesforce’s AI Labs—the innovation engine driving the company’s biggest platform shift in a decade. We are purpose-built to deliver mid- and back-office automation for high-volume, manual processes that front-office tools don't address.

The momentum here is real. We are operating at 3x speed, proving out a massive 'Land & Expand' GTM motion, and building the future of autonomous enterprise operations. As a dedicated, embedded Operations team within AFO, we are the connective tissue. We track execution, manage the internal operating cadence, and drive cross-functional coordination across Sales, Product, Marketing, and Engineering.

We act as the internal consulting arm: identifying key operating indicators, setting the planning agenda, and driving recommendations directly to senior leadership.

Job Details

Role Overview

We are building the operational foundation for one of Salesforce’s fastest-growing, highest-visibility businesses.

The right person is a highly analytical, strategic business operator who can run the operating rhythm and build complex financial and operational models from scratch. You are a self-starter who builds structure where none exists. You operate with an AI-first mindset to accelerate your workflow, but you never blindly trust the output—you possess the fundamental rigor to audit AI-generated work, validate underlying data, and build complex models from the ground up.  You instinctively ask the questions that keep a business honest:

Are we on plan? Where are the gaps between what we planned and what is actually happening?

What's driving the data? Why do numbers not reconcile across teams, and is variance structural or a one-off?

What does this mean going forward? What has shifted in the forecast, and what needs to be buttoned up before the next executive business review?

The ideal candidate can dive deep into complex datasets and Excel models , then zoom back out to translate that data into a strategic, big-picture narrative . If you proactively anticipate questions, arrive at every conversation with data-backed answers in hand, and thrive in ambiguity, this high-visibility role will let you leverage your analytical rigor in front of senior AI Labs stakeholders.

Key Responsibilities

• Drive comprehensive business planning cycles (quarterly/annual), seamlessly translating high-level strategy into actionable operational plans, budgets, and forecasts.
• Lead strategic, cross-functional initiatives, blending data modeling with executive stakeholder management to drive flawless end-to-end execution.
• Build scalable reporting infrastructure from scratch that translate raw operational data into clear, defensible narratives, executive dashboards, and business reviews.
• Lead forward-planning and scenario modeling, anticipating future capacity, resourcing, and strategic business needs before they become urgent realities.
• Own the financial and operational mechanics of the business, going beyond tactical variance tracking to connect planning cycles with overarching business strategy .
• Partner cross-functionally with Finance, Recruiting, TPM, Data Management, and CSG to align planning inputs, resolve competing priorities, and influence without direct authority .
• Identify strategic gaps and friction in current planning processes and drive resolution end-to-end.

Qualifications

• 5+ years of experience in Strategy & Operations, Investment Banking, Management Consulting, or highly strategic FP&A roles.
• Expert-level Excel and data modeling skills — you must be comfortable building complex Excel models from scratch , working with ambiguous or incomplete data, and driving to a defensible answer (candidates should expect an analytical modeling assessment) .
• Strong preference for backgrounds in investment banking, top-tier consulting, or fast-paced startup environments — the kind of experience that builds sharp analytical instincts, commercial acumen , and comfort with ambiguity under pressure.
• Highly detail-oriented and analytical , able to manage multiple competing priorities in a fast-paced environment without dropping precision.
• Strong executive presence and stakeholder management skills; excellent written and verbal communication, with the ability to present confidently to senior leadership.
• Demonstrated intellectual curiosity and business acumen to know which questions matter most.
• Proven ability to partner cross-functionally and drive consensus without direct authority.
• Comfortable owning ambiguous, cross-cutting mechanics rather than a narrowly-scoped function.
• Proven experience building and scaling operational processes, reporting infrastructure, or planning motions from scratch (0-to-1 experience).
• Desired Skills & Experience
• Experience in a SaaS or high-growth enterprise technology environment.
• Proficiency with BI/analytics tools (Tableau, SQL, or similar) and comfort building lightweight automation or AI-assisted tooling.
• Familiarity with Salesforce's internal operating model.
• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
• Accommodations
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $123,100 - $186,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $147,400 - $202,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.