Spa Host

Position Summary

The Spa Host serves as the welcoming presence of Esther’s Wellhouse, ensuring guests feel comfortable, informed, and cared for from arrival through departure while maintaining a clean, organized, and well-prepared spa environment. This guest-facing role manages front desk operations, assists with scheduling, supports housekeeping and laundry needs, and helps service providers throughout the day.

Key Responsibilities

• Welcome guests upon arrival, assist with check-in and intake forms, and orient them to the spa environment.
• Answer phone calls, respond to inquiries, and provide accurate information about services and offerings.
• Schedule, confirm, and manage guest appointments while maintaining an accurate daily schedule.
• Process payments for services, retail, and gift cards while maintaining confidentiality and accurate records.
• Manage the assigned cash drawer, balancing and reconciling it at the end of each shift.
• Maintain a clean, organized, and welcoming front desk and guest areas.
• Restock amenities and retail displays, support laundry needs, and assist with basic spa and treatment room readiness.
• Communicate guest needs and schedule updates with service providers and notify management of any concerns.
• Other duties as assigned.

Requirements

• Previous experience in spa services, hospitality, or front desk operations is preferred but not required.
• Friendly, warm, and professional demeanor.
• Strong customer service skills.
• Ability to multitask in a calm spa environment.
• Comfortable using scheduling systems and basic computer programs.
• Ability to work independently and follow directions.
• Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.