Manager Cargo Operations JFK

How you'll help us Keep Climbing (overview & key responsibilities)

Cargo Operations is seeking an individual with proven leadership experience and a high level of accountability for creating unforgettable customer experiences to join our team as a Manager, JFK Cargo Operations. The successful candidate will lead a diverse team of professionals, including Cargo employees, administrative support personnel, and business partners. The candidate must be a composed, approachable, and visible leader with the skill to build high-performing teams through inclusion, consensus and creativity.

Managers of Cargo Operations often serve as the top-ranking Delta representative in their hub, responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations. This position reports directly to the General Manager of JFK CGO Operations.

• Responsible for driving and managing the complex day-to-day JFK Cargo, Mail and Logistics operation and leads a team of frontline and merit employees
• Facilitates the implementation and acceptance of change within the workplace
• Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeing
• Responsible for ensuring that hub goals are met or exceeded
• Responsible for providing leadership to direct reports supporting teams and the operation
• Develops strategic plans which include strategy development, plan development and execution

Makes actionable recommendations based on the data, and prioritizes improvements based on their ability to drive ROI, monitor fixes and follow through on post implementation results

Responsible for development and execution of both the operating and capital plans for the given area of responsibility and further responsible for achieving those financial objectives

• Leads through demonstration of Delta's core values as outlined in the Rules of the Road
• Communicates a compelling view of the organization's purpose and value in a way that helps others understand the importance and impact of their contributions; advocates for others
• Works with team members to develop specific behaviors, skills or knowledge needed to ensure sustained performance and to prepare for success in new responsibilities

Maintains and establishes cross-divisional partnerships with Maintenance, ACS, Flight Operations, Human Resources, Delta Technology, GSE, Properties and Facilities, Finance, Contractors and Process Engineering teams in a strategic manner to achieve key performance targets

• Ensures a smooth, safe and secure operation while modeling Deltas vision and values
• Responsible for all environmental and EPA standards, regulations and compliance requirements
• Develops annual strategy plans for revenue targets, OJI improvements, productivity measurements, team building and succession planning
• Provides strategic leadership and promotes team building through motivational and directional coaching
• Must cultivate an environment of positive employee relations
• Has oversight of non-Delta personnel operations such as contractors/business partners
• Maintains and partners with contractual agencies, and security
• Resolves issues for customers regarding service failures or other complaints
• Makes sound decisions with positive results
• Demonstrates high level of customer focus, finding win-win solutions for the customer and Delta

What you need to succeed (minimum qualifications)

• At least 5 years of experience in leadership positions
• High standards of performance for self and others with the ability to guide others in adhering to these standards
• Should have a thorough knowledge of Delta cargo operational procedures and policies
• Ability to identify, evaluate and refine functional results to improve the customer experience and operational performance
• Strong organizational skills
• Multi-tasking skills with the ability to make quick, prudent decisions
• Possess initiative, a high tolerance for stress, and the ability to solve complex problems
• Flexibility and personal stamina are required in order to sustain long working hours in a constantly changing environment
• Able to travel as necessary
• Must be performing satisfactorily in current position
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Must be at least 18 years of age and have authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree in Business Management or related fields, or at least 5 years of relevant leadership experience
• Previous experience navigating a matrixed environment
• Previous experience managing Cargo, Above Wing and/or Below Wing operations
• Knowledge of airline industry and cargo operations is strongly preferred