Youth Services Manager

DESCRIPTION OF POSITION:

The Youth Services Manager will be responsible for the day to day oversight of adolescent patients and the Adolescent Psychiatric Rehabilitation Treatment Facility (PRTF)/ Residential Treatment (RTC) Program at RBHH. The Youth Services Manager is responsible for the development of a comprehensive RTC program that responds to the community’s needs and supports the organizations overall mission, philosophy and goals.

KEY RESPONSIBILITIES:

• Ensures that staff has adequate training in all procedures.
• Coordinates with the Human Resources Director the interviewing, selection, promotion, and evaluation of applicants and employees as required by Reno Behavioral Healthcare Hospital.
• Provides guidance to staff to assist them in continually improving all aspects of care.
• Monitors staff performance and provides regular feedback on quality and quantity of work and on conduct.
• Represents and distributes information about Reno Behavioral Healthcare Hospital services to community healthcare entities in a positive educational manner.
• Current on referral sources and interacts effectively with patients, peers and other staff on appropriate patient treatment options.
• Understands and communicates the disease pathology associated with behavioral conditions and their models of treatment.
• Facilitates the patient's access to the appropriate level of care and setting.
• Establishes and maintains effective working relationships with physicians, nursing staff, health professional affiliates in community, and other departments within the facility.
• Demonstrates good skills in assessing client's crisis and clinical indicators.
• Prepares written report of assessment results in a timely manner (immediately following completed assessment) and includes recommendations for the level of care and treatment needs.
• Makes appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff.
• Assesses need for involuntary hospitalization evaluation and contacts county crisis team, law enforcement or Legal 2000 (L2K) employee as needed to ensure the safety of client and others.
• Maintains knowledge of the developmental tasks and sociological theories of pertinent age groups.
• Maintains knowledge of legal guidelines pertaining to EMTALA/COBRA and abuse/neglect reporting.
• Stays abreast of organization's programs and services.
• Participates in activities which enhance professional growth and development.
• Performs related duties, as requested.
• Upholds the Organization's ethics and customer service standards.
• Growth and management of the PRTF/RTC locally. Potential development in other regions.
• Ability to perform all key responsibilities as outlined in the Therapist III position.
• This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of Reno Behavioral Healthcare Hospital.

Requirements

• Knowledge and Experience: MSN or BSN and Nevada licensed RN preferred
• Minimum of five year experience working in Psychiatric setting (preferred)
• Nevada Registered Nurse preferred
• Familiarity and comfortable working with issues related to mental health diagnosis, substance abuse, co-occurring disorders and history of trauma.
• Basic knowledge of human growth and development preferred
• Maintains current knowledge of social, medical and psychiatric services available within the community.
• Displays good theoretical knowledge of psychopathology and appropriate treatment techniques of each type of therapy.
• Experience with therapeutic limit-setting helpful or an understanding of level systems or other behavior management modalities helpful
• Ability to maintain professional boundaries
• Current CPR certification
• CPI obtained within 60 days of hire
• Skills and Abilities: Maintains confidentiality of patients at all times
• Knowledgeable of patient rights and laws pertaining to mental health
• Assessment and intervention skills
• Persuasive manner and skills in overcoming denial and resistance to treatment
• Ability to concentrate on task in high traffic areas
• Ability to deal with crisis and potentially combative patients while maintaining personal and emotional equilibrium.
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint)
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines
• Strong written and verbal communication skills
• Strong interpersonal skills. Ability to work with people with a variety of background and educational levels.
• Ability to work independently and as part of a team
• Good judgment, problem solving and decision-making skills
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others
• Ability to work in a fast-paced, expanding organization
• Physical Requirements: While performing the duties of this job, this position is frequently required to do the following:
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Minimum standard of visual acuity with or without correction.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Ability to stoop, lift, finger (pick, pinch or type and grasp)
• Drive, sit and/or stand for minimum periods of one hour or more at a time
• Lift up to 50 pounds, exert up to 100 pounds of force occasionally, and/or up to 30 pounds of force frequently.