IT HelpDesk Tier 2 - NJ

CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency.

As a Help Desk Technician II, you will play a critical role in supporting clients' IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning.

Key responsibilities include:

• Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android)
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive
• Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management)
• Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates
• Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation
• Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments
• Participate in occasional after-hours/on-call support and provide client training on IT best practices and security
• Proactively identify and remediate potential issues while building and maintaining positive client relationships

Requirements

• Required Qualifications: 2+ years of IT/help desk experience in a professional environment
• Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints
• Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)
• Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi
• Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management)
• Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments)
• Experience using at least one ITSM/ticketing tool
• Strong communication skills for providing technical updates directly to clients in a support context
• Authorized to work in the United States
• Able to travel to client sites approximately 15% of the time
• Available for after-hours/on-call support on a rotating schedule

Preferred Qualifications:

• Bachelor’s degree in Computer Science or an IT-related field
• Experience using Windows Autopilot for device provisioning and deployment
• Experience configuring email authentication/security records (SPF, DKIM, DMARC)
• Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
• PowerShell scripting experience
• Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101