IT HelpDesk Tier 2 - AZ

Work Arrangement: This role will begin as a remote position and transition to a fully in-office role (based in Phoenix, AZ) once our local team is established. As we continue to grow, we’re building a collaborative on-site environment where our team can work closely together.

CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.

Why CubX?

At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:

• Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
• Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
• Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.
• Want to see what what It’s really like to work at CubX?

What It’s Really Like to Work at CubX (Inside Our Team)

Key responsibilities include:

• Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features
• Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across platforms like SonicWall, Meraki, and Unifi
• Manage endpoints using Microsoft Intune and Windows Autopilot
• Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management
• Configure email security protocols (SPF, DKIM, DMARC) to ensure robust protection
• Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates
• Maintain tickets, documentation, and client communications using ITSM tools
• Participate in IT projects such as installations, network setups, migrations, and cloud deployments
• Provide occasional after-hours/on-call support as needed
• Deliver client training on IT best practices and security awareness
• Proactively identify and remediate technical issues to enhance client satisfaction

Requirements

• Required Qualifications: At least 2 years of experience in an MSP or Level 2 helpdesk environment
• Advanced administration experience with Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance
• Hands-on networking troubleshooting and configuration experience with DNS, DHCP, VLANs, VPNs, firewall rules, and network hardware (Cisco, SonicWall, Ubiquiti UniFi, Meraki, Palo Alto)
• Experience configuring and troubleshooting Windows and macOS endpoints
• Experience configuring email authentication and security records (SPF, DKIM, DMARC)
• Hands-on hardware and software support experience (PCs, laptops, printers, peripherals, software installs, patch management, and driver updates)
• Experience using at least one ticketing or ITSM system
• Experience in a customer-facing IT support role communicating directly with business clients
• Authorized to work in the United States
• Available for after-hours/on-call support

Preferred Qualifications:

• Experience participating in IT projects, including hardware installations, network setups, software migrations, and cloud service deployments
• Bachelor’s degree in Computer Science or a closely related field
• Experience supporting iOS and Android devices
• Experience using Microsoft Intune and Windows Autopilot for endpoint management and device provisioning
• Basic Azure administration knowledge, including Azure AD, virtual machines, networking, and resource management
• PowerShell scripting and automation experience (basic to intermediate)
• Experience providing end-user or client training on IT tools or security best practices
• Holds at least one relevant certification (CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications such as MS-100/MS-101/MS-102)
• Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
• Willing and able to travel approximately 15% for client site visits or projects