Repair Technician 1

P.J. Fitzpatrick is a leading home remodeling company specializing in roofing, siding, windows, doors, gutters, and bath remodeling. Founded in 1980, we are committed to providing high-quality home improvement solutions while delivering an exceptional customer experience.

Job Summary: A production-focused position responsible for completing exterior home repairs sold by Repair Experts on products including, but not limited to: roofing, siding, gutters, trim, doors, and windows. The Repair Technician executes high-quality repairs efficiently and consistently while supporting overall team productivity; maintaining strong communication with customers and internal team members; and contributing to a positive customer experience.

This role plays a critical part in maximizing the company’s capacity by allowing Master Repair Experts (Tech 4) to focus on diagnosing issues, selling repairs, and generating Sales leads. This is an entry-level position with a strong focus on developing into a Repair Expert if and when desired.

Essential Job Responsibilities:

• 1. Complete exterior home repairs as scoped and sold by Repair Experts
• 2. Review work orders and job scopes to ensure clear understanding before execution
• 3. Communicate effectively with customers regarding job progress and expectations
• 4. Deliver high-quality workmanship across all scopes of work
• 5. Maintain job efficiency and productivity to meet daily and monthly production targets
• 6. Identify and communicate any additional repair needs or discrepancies in scope
• 7. Maintain clean and organized job sites
• 8. Collect and submit job documentation, including payment, photos, forms, and notes
• 9. Maintain company vehicle, ensuring regular and timely maintenance
• 10. Maintain professional appearance and reliability
• 11. Deliver the highest level of excellence in customer service
• 12. Manage daily schedule with direction from Repair Coordinators and management
• 13. Maintain an active role in advancing product knowledge and best practices across all scopes of work
• 14. Engage in development of sales and customer service skill set
• Work Schedule: Full-time, Monday – Friday; occasional weekend and on-call hours required
• Pay: Hourly rate of $25-$28 an hour with the potential of a monthly incentive

#PJREPAIR

Requirements

• Physical Requirements: 1. Lifting and carrying equipment and materials of up to 100 lbs.
• 2. Operating power tools and hand tools
• 3. Operating a brake
• 4. Climbing ladders
• 5. Walking and working on elevated and uneven surfaces (roofs)
• 6. Working long hours exposed to the elements
• 7. Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions
• Performance Requirements: 1. Productive
• 2. Organized
• 3. Verbal communication
• 4. Attention to detail
• 5. Efficient
• 6. Adaptable
• 7. Problem-solving
• 8. Sense of urgency
• 9. Self-management
• 10. Reliable
• 11. Coachable
• 12. Team-oriented