Account Executive, Hospitality - Brand Consulting

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of

the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

Position Summary

This role functions as an Account Executive on the Hospitality team for an iconic telecom brand, with a primary focus on the day-to-day management and execution of ticket distribution and suite hosting at key client-sponsored venues in Kansas City. The Account Executive will be responsible for coordinating suite night hosting, managing client relationships, and ensuring seamless event operations.

This position will interface directly with clients and collaborate cross-functionally with internal teams, external vendors, and property partners to deliver a high quality hospitality experience.

Essential Functions:

Serve as the on-site lead for venue hospitality and multi-night suite hosting events.

Collaborate with clients, vendors, and internal teams to maintain consistent and comprehensive communication, ensuring flawless event execution.

Provide pre-event communication and documentation to client and attendees.

Assist in developing and managing timelines, run-of-show schedules, food & beverage management, gifting, suite branding, and budget management & reconciliation.

Compile materials for weekly reports, activation decks, post-event recaps, case studies, client follow-ups, and status documents/project plans.

Build expertise on local venues, becoming core resource for internal teams and client.

Provide on-site event logistics support, including inventory maintenance, premium procurement, and brand ambassador manual development & training.

Support the client's online ticketing requests and distribution platform, managing over 30,000 tickets for multiple sporting and entertainment events.

Ensure adherence to all agency, client, and venue protocols, including vendor agreements and accounting processes.

Exhibit critical thinking with a focus on proactiveness and meticulous attention to detail.

Troubleshoot and resolve issues related to ticket access and on-site customer service.

Requirements

• Minimum of a Bachelor’s degree in Arts, Business, or related discipline
• 1+ years of experience in sports & entertainment experiential and/or event marketing.
• General understanding of current brand consulting and experiential/hospitality marketing industry.
• Demonstrated ability to exercise discretion, judgment, tact, and reliability.
• Strong critical thinking skills with a proactive approach and the ability to manage multiple projects simultaneously while maintaining sharp attention to detail.
• Team-oriented mindset with the ability to quickly pivot and take on new tasks.
• Excellent prioritization skills to manage multiple projects, meet deadlines, coordinate key timelines, and perform under pressure.
• Willingness to "pitch in," "roll up your sleeves," and take initiative on tasks of all sizes.
• Knowledge of working with detailed budgets.
• Polished written and verbal communication skills, particularly in crafting well-structured email correspondence.
• Curious and energetic, with the ability to extract insights and present research effectively.
• Strong listening skills and the ability to ask insightful questions.
• Interest in entertainment and pop culture, including staying updated on trends, sports, awards shows, and related media.
• Ability to efficiently utilize agency resources.
• Willingness to work early mornings or late nights to accommodate weekends and holidays as needed.
• Proven ability to build trust through relationship building, confidence, and business acumen.
• Preferred Skills: Ticket & Hospitality Platforms: Concierge Live, Ticket Manager
• Event Management Software: Cvent
• Location
• This role will be located out of the Kansas City, MO Office. The Brand Consulting department offers a flexible work schedule and requires a minimum of three days per week on-site.