Cloud Systems Engineer - DevOps

About Us

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

About the Job

We are seeking a Build and Release Engineer to improve the speed and reliability of the build and deployment systems supporting our growing 24×7 SaaS environment. In this role, you will apply software and systems engineering practices to improve continuous integration, continuous delivery, deployment safety, automation, infrastructure as code, and operational support. You will partner with software development, infrastructure, security, and other technology teams to make changes repeatable and supportable throughout their lifecycle.

If you are passionate about improving how software is built and delivered, solving complex delivery problems, and driving continuous improvement, we want to hear from you.

Requirements

• BS degree in Information Systems, Engineering, or equivalent experience.
• 5+ years of relevant engineering experience in Build and Release Engineering, DevOps, Cloud or Platform Engineering, Systems Engineering, Software Engineering, and/or SRE.
• Experience designing, supporting, and improving high-volume SaaS CI/CD pipelines and applying continuous integration, continuous delivery, infrastructure-as-code, and container deployment practices to application delivery.
• Experience supporting CI/CD and application delivery using cloud-based compute, storage, networking, infrastructure as code, and containerization technologies for Build and Release-owned resources; Azure and Kubernetes preferred.
• Experience troubleshooting application builds and deployments across Windows and Linux systems, with strong practical troubleshooting skills.
• Experience with scripting and automation using tools such as PowerShell and Python. Experience supporting builds for.NET,.NET Core, Node.js/pnpm, or Angular applications is valuable.
• Experience with one or more CI/CD, deployment, source-control, or release-management platforms. Experience with GitHub Enterprise Cloud, GitHub Actions, Argo CD, Octopus Deploy, or Terraform is preferred.
• Experience deploying applications to container platforms such as Kubernetes or Docker Swarm.
• Experience working in Agile/DevOps environments and using ITSM practices where applicable.
• Experience supporting release activities, investigating build or deployment failures, and improving delivery processes.

Responsibilities

• Own and continuously improve the engineering platform and Continuous Integration/Continuous Deployment pipelines used to build and deliver our software.
• Own and support GitHub Enterprise Cloud and GitHub Actions, including enterprise, organization, and repository administration; runners; reusable workflows; and delivery controls in partnership with identity and security teams.
• Own and support Argo CD and Octopus Deploy, including the workflows and configuration used to deliver applications.
• Design, implement, and maintain application deployment configuration and workflows for Kubernetes and Docker Swarm, and support application migrations to Kubernetes and greater adoption of Kubernetes. Partner with the teams that own cluster infrastructure and operations.
• Identify and champion opportunities for shortening build and release cycles, improving quality, increasing reliability, and increasing the security of delivered software.
• Define delivery changes as code, including pipeline, deployment, and configuration changes. Use Terraform for Octopus configuration and Build and Release-owned Azure resources.
• Improve build and deployment reliability through automated validation, recovery and rollback capabilities, and analysis of failure modes.
• Enable development and other technology teams to deploy through reliable self-service workflows and provide escalated technical guidance when problems occur.
• Support the application release team when build or deployment problems occur and directly own selected Information Technology releases.
• Partner with other technical leaders to ensure all newly introduced systems are supportable and maintainable by both development and operations.
• Identify opportunities for improving service delivery, the delivery platform, and release processes through process improvement and continual development of documentation and runbooks.
• Provide delivery-focused on-call coverage and other duties as required.
• Ensure supported systems and operational activities comply with organizational security, HIPAA, and operating policies.
• Identify and eliminate repetitive or error-prone delivery work using PowerShell, Python, or other appropriate automation.