Implementation Specialist

About DevSavant

At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment.

Key Responsibilities:

• Guide clients through the implementation process of the client PRM solutions
• Configure and customize PRM platforms according to client requirements
• Conduct discovery sessions to understand client needs and business processes
• Create and maintain project timelines and implementation schedules
• Provide technical guidance and best practices to clients
• Document client requirements and configuration specifications
• Collaborate with internal teams including support, development, and sales
• Deliver platform training to client teams
• Troubleshoot technical issues during implementation
• Ensure successful client onboarding and platform adoption

Requirements:

• 2-4 years of experience in software implementation, customer success, or related field
• Strong technical aptitude and ability to learn new technologies quickly
• Excellent project management and organizational skills
• Outstanding verbal and written communication abilities
• Experience working directly with clients in a technical capacity
• Problem-solving mindset with attention to detail
• Ability to manage multiple implementations simultaneously
• Proficiency with MS Office Suite and project management tools
• English level: B2 Advanced
• Power Skills: Clear verbal communication
• Written communication
• Active listening
• Presentation skills
• Time management
• Prioritization
• Organization
• Attention to detail
• Multitasking
• Relationship building
• Customer service orientation