Collections Call Center Representative

Quick Facts

• Compensation: $17.25/hr plus monthly performance bonuses
• Onsite: Greenville, SC
• Schedule: Fixed 40 hours/week - Regular, predictable attendance required

No Sundays

• One night shift per week (12:00PM - 8:00PM)
• Every 4th rotating Friday (9:00AM - 7:00PM)
• Every 4th rotating Saturday (8:00AM -12:00PM)
• During Saturday rotation weeks, one scheduled weekday off with extended shifts (8:00AM - 6:00PM and 10:00AM - 8:00PM)

Who We're Looking For We're looking for candidates who are confident communicators, enjoy problem-solving, and can balance empathy with accountability. The ideal candidate is comfortable having difficult conversations, negotiating solutions, and working toward performance goals in a fast-paced environment. You may be a great fit if you:

• Have collections, auto finance, banking, lending, call center, or customer service experience
• Are comfortable discussing payment obligations and negotiating resolutions
• Can remain professional when handling challenging customer conversations
• Ask thoughtful questions and actively listen to understand customer situation
• Are organized, detail-oriented, and able to manage multiple priorities
• Are motivated by goals, performance metrics, and bonus opportunities

What You'll Do: Manage a portfolio of delinquent auto loan accounts

• Contact customers to discuss payment options and resolve delinquency
• Negotiate payment arrangements and other account solutions
• Research customer information and assist with loss mitigation activities
• Document customer interactions accurately in company systems
• Meet or exceed performance and quality expectations

What You'll Bring: High school diploma or equivalent

• Strong communication and customer service skills
• Ability to manage conflict and build rapport with customers
• Strong attention to detail and organizational skills
• Proficiency with computers and the ability to learn new systems quickly
• Previous collections or auto finance experience preferred
• Work Environment: This role is phone- and computer-based, requiring the employee to be seated for extended periods.
• Frequent speaking and close visual work, including reading data, screens, and documents.
• Benefits and Perks: Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment
• About GLS: Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.
• 2023 California Applicant Privacy Notice
• GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
• Please visit www.glsauto.com for information about our great company and other amazing opportunities
• Applicants have rights under Federal Employment Laws
• Family and Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)