Network Engineer II

What this Job Entails:

The Network Engineer II is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

Scope:

• Applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope
• Receives general instructions on routine work and detailed instructions on new projects

This position requires flexibility with shift schedules, including weekend coverage (Saturday or Sunday) and the ability to work either morning or swing shifts.

ie. Be based in the Eastern Time Zone and start work at 3:00 AM or 4:00 AM Pacific Time, or • Be based in the Pacific or Mountain Time Zone and work until 8:00 PM or 9:00 PM Pacific Time.

Your Roles and Responsibilities:

Major duty:

• Serving as the first point of defense for all network-related incidents, providing 24x7network support for production and corporate network.

Technical skills:

• Troubleshooting layer 1-3 issues and maintain WAN, BGP, ISIS, LAN, FHRP, VLAN, STP, etc. and related services.

Daily jobs:

• Proactively monitor production network health, assess potential risks and take mitigation actions to ensure quick service restoration.
• Deliver customer-centric support through multiple communication channels.
• Create and update standard operating procedures (SOPs) for network changes management, issue analysis and mitigation strategies

• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints
• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)
• Troubleshooting network issues and outages
• Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure
• Handle multiple vendor switch on various servers in dealing with hardware/software issues
• Handle traffic, and any queries raised by ISP/Partners

Provide support for any incidents such as input errors, CRC, RMA etc.

Work directly with ISP/Vendors on fixing any issues related to network

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

This is a shift-based position and may include weekend or swing shifts.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Familiarity with content delivery networks and internet peering strategies
• Understanding of server hardware technologies relative to content delivery performance and capacity
• CCNA or equivalent
• 5 - 8 years of experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers