Automotive General Manager

Job Summary

We are seeking a dynamic and results-driven Automotive General Manager to lead our dealership operations with energy and strategic vision. In this pivotal role, you will oversee all aspects of dealership management, including sales, customer service, inventory control, and team leadership. Your expertise in automotive sales, B2B negotiations, and customer relationship building will drive business growth and elevate the customer experience.

The ideal candidate is passionate about the automotive industry, excels in sales management, and thrives in a fast-paced environment where motivating teams and achieving targets are paramount. This position offers an exciting opportunity to shape the future of our dealership while fostering a vibrant, customer-focused culture.

Responsibilities

• Lead and manage the dealership’s sales team to meet or exceed monthly and annual sales targets through effective coaching, motivation, and performance tracking.
• Develop and implement strategic sales plans focusing on passenger car sales, high-end vehicles, and upselling opportunities to maximize revenue streams.
• Oversee the entire sales pipeline from lead generation through deal closing, ensuring consistent client communication via phone, email, and in-person interactions.
• Cultivate strong customer relationships by providing exceptional service, understanding client needs, and offering tailored automotive financing options.
• Manage inventory control and inventory management processes to ensure optimal stock levels of new and used vehicles while supporting retail math principles for profitability.
• Conduct B2B sales efforts including outside sales activities such as cold calling, outreach to corporate clients, and public speaking engagements to promote dealership offerings.
• Utilize Customer Relationship Management (CRM) systems supported by technical tools to track leads, follow-ups, and customer interactions efficiently.
• Oversee dealership operations including staff scheduling, inventory management, compliance with automotive industry standards, and maintaining high standards of phone etiquette and communication skills among team members.
• Support the development of sales support initiatives such as upselling techniques, deal negotiation strategies, and closing sales effectively while maintaining excellent customer service standards.

Requirements

• Proven experience in automotive dealership management or automotive sales leadership with a strong track record of achieving sales targets.
• Extensive knowledge of the automotive industry’s sales processes including passenger car sales, automotive financing options, and inventory control.
• Demonstrated ability in B2B sales strategies such as outside sales efforts, cold calling, negotiation skills, and public speaking engagements.
• Strong organizational skills with proficiency in retail math calculations related to inventory valuation and profit margins.
• Excellent communication skills (bilingual/multilingual abilities are a plus), with a focus on client communication and phone etiquette.
• Experience managing a sales team using CRM software or other CRM systems supported by technical infrastructure for tracking leads and customer interactions.
• Ability to build lasting customer relationships through exceptional customer service skills and effective deal closing techniques.
• Organizational skills necessary for managing multiple priorities within a fast-paced dealership environment; familiarity with automotive financing options is preferred.