PT Retail Key Holder (w/a Sense of Humor) DIA

At Shinesty, our mission is to force the world to take itself less seriously. We make people laugh first and sell second. Our mothers don’t always approve of what we do, but the millions of people we’ve entertained over the years do.

We are one of the fastest growing DTC brands in the country. And for the first time ever, we’re launching an in-person retail experience. Our second location will be in Denver International Airport.

Responsibilities:

• Bring the Party to the People: While your home base is DIA, you’ll occasionally hit the road to represent Shinesty at local retail events, festivals, and pop-up booths. You’ll be the face of the brand in the wild, bringing our signature energy to crowds across the region.
• Engage customers with a smile and a positive attitude.
• Provide technical product education by articulating the value and benefits of the material/product including key feature details and care instructions.
• Engage in suggestive selling and gentle upsell techniques as well as active listening when working alongside customers.
• Assess the customer needs to provide customized, effective purchase, return and exchange support.
• Consistently “Pleasure the Customer.” This is a Shinesty core value—for customers, keep it simple and always make it right to the best of our ability.
• Replenish the sales floor as needed and refill inventory. Communicate inventory needs to management accordingly.
• Maintain a clean store. This includes opening, midday, and closing responsibilities to stay in alignment with brand visual standards.

Requirements

• Job Requirements: Be a joyful person! You don’t have to be a comedian, but our brand is fun and we need our retail team to represent that.
• Event-Ready: Willingness to work a flexible, as-needed schedule for off-site events and festivals in addition to your regular DIA shifts.
• Enjoy talking to and connecting with customers. Swap names, learn a fun fact, and personalize their experience.
• An affinity for the Shinesty brand and products.
• Proven record of sales success and a general understanding of sales dashboards/store goals.
• Flexibility and willingness to work night and weekend shifts.
• Enthusiasm for telling customers about the world’s greatest underwear.
• Innovative in problem-solving and always looking for new ways to improve the customer experience.
• Eligibility for all Shinesty Retail Team Members: Positive attitude towards both customers and coworkers.
• Ability to stand or move around for extended periods of time.
• Reach, carry, bend, and lift up to 30 lbs.
• Reliable Transportation: You must have a way to get yourself to DIA and various local event locations (teleportation is also acceptable if you’ve mastered it).
• Nice to Haves: Experience selling underwear or socks.
• Apparel or accessory sales/buying experience.
• 1-2 years of Customer Service experience.
• Experience with Shopify POS platform.