Package Investigations Specialist

Overview Walk-in Wednesday! We will be holding open interviews Wednesday, October 7 from 10am-6pm! Our contact center is located at 111 S. 1st Ave, Wausau, WI 54401. Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.

As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand.

We’re looking for great people who want to influence culture and the generation that is shaping what’s next.  Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. Come change the game with us. Apply today! This position is located on-site in our Wausau, Wisconsin office.

We are hiring multiple full-time Package Investigations Specialists, a role that is vital to our company's success. You will be responsible for servicing internal and external customers through various communication channels. Available schedules: Monday-Friday 7am-3pm Monday-Friday 8am-4pm Monday-Friday 9am-5pm Monday-Friday 10am-6pm Training start date: Monday, October 26 You will attend 3 weeks of Customer Care Training Monday-Friday from either 8am-12:30pm or 4pm-8:30pm.

Additionally, there will be in-department training during your regularly scheduled shifts. What our employees say they love most about working here: Their coworkers! The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off Responsibilities Receive and respond to department calls and voicemails from internal and external customers Resolve lost package claims by servicing customers accordingly Reply to

customer investigation emails Provide support to other departments and assist with contact center phone call volume as needed Qualifications Computer proficiency, including the ability to multi-task Verbal and written communication skills Sound reasoning and judgment with the ability to resolve routine package investigation issues involving multiple factors within established procedures #LI-AE1 Benefits Pay rate: $16.50 / hr 30-50% employee discount Paid time off: 8 personal days & 10+ vacation days per year, plus holidays Casual

dress code – Wear your sneakers to work! Medical / dental / vision coverage 401(k) with Roth option and company match Opportunities for advancement Learning & development opportunities Education reimbursement program Life insurance Referral bonus program Recognition and appreciation initiatives

Responsibilities

• Receive and respond to department calls and voicemails from internal and external customers Resolve lost package claims by servicing customers accordingly Reply to customer investigation emails Provide support to other departments and assist with contact center phone call volume as needed

Qualifications

• Computer proficiency, including the ability to multi-task Verbal and written communication skills Sound reasoning and judgment with the ability to resolve routine package investigation issues involving multiple factors within established procedures #LI-AE1