COORDINATOR - HEALTH INFORMATION MANAGEMENT

Overview

The HIM Coordinator works with management and staff and is responsible for overseeing the daily operations and coordination of activities for HIM with variable shift responsibilities. This position requires a flexible work schedule to meet departments needs. Primary patient contact is only social.

Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities

• Contributes to organization success targets for net operating margin.
• Models Covenant’s Mission, Vision and Values and commits to Extraordinary Care for Every Generation.
• Has social contact with patients, primarily adult, and is able to appropriately assess, care for and treat them according to the guidelines as defined by Covenant HealthCare.
• Demonstrates excellent customer service.
• Promotes positive customer and employee relations by projecting a favorable corporate image through professional, courteous and effective interactions with customers, staff and physicians.
• Practices effective problem identification and resolution skills as a method of sound decision making.
• Demonstrates effective communication methods and skills both verbally and in writing.
• Is a resource/contact person for staff and customers; demonstrates expertise and ability to troubleshoot problems, keeps up with new technologies, policies and procedures.
• Oversees functionality, implementation and evaluation of new software systems.
• Provides and/or assists in ongoing training, education and support to all employees.
• Formulates and or reviews policies and procedures.
• Assists with payroll process.
• Maintains professional development through seminars, workshops, in-service activities and current professional literature.
• Supports flexible staffing schedule to meet budget needs and collaborates with manager regarding staffing problems.
• Monitors staff performance and workflow providing staff and managers with ongoing feedback.
• Assists with orientation and evaluation of employees new to the department.
• Works collaboratively with manager to maintain and evaluate QA programs for continuous quality improvements, process improvements, implementing changes and offers solutions.
• Takes initiative to provide an environment that promotes teamwork and pleasant working conditions.
• Ability to flex work schedule in order to meet department needs.
• Ability to work under stressful situations with a positive attitude.
• Assists manager as the liaison between staff and all other customers.
• Collaborates effectively with other departmental managers to accomplish tasks in a professional and effective manner.
• Effectively manages the staff through communication, coaching, appraising, motivating and staff development.
• Communicates openly through key principles to persuade others to take action, resolve disagreements or conflicts and initiate change.
• Recognizes, investigates, solves routine and complex problems and identifies issues. May seek assistance from the Manager with difficult situations.
• Participates in quality improvement activities.
• Assists in maintaining compliance and other regulatory standards.
• Special projects as assigned by the managers.
• Demonstrates competency in utilizing computer functionality to perform job duties and train staff on the following: Epic ROI Module (phone requests, printing, faxing, ROI Inspector. Epic Chart Deficiency Module (analysis, deficiency detective), Reporting function/tools within Epic (Done Decline, Letters, etc.). OnBase Imaging System (printing, faxing, scanning, indexing and quality review).
• Knowledge and use of M*Modal/Fluency Manager for Transcription.
• Knowledge and use of Halogen LMS/Articulate.
• Assists with monitoring productivity for staff (coding, clerical, other).
• Mentors students and visitors to the department.
• Ensures that all team members are trained to perform their jobs and function as team members. Assists in the development and maintenance of standards. Monitors the quality and quantity of work performed by employees against the standards. Develops outcome measurements and implements a quality improvement program as needed.
• Participate or conducts performance appraisals of staff. Creates and follows employee development plans and may provide corrective action if warranted.
• Participates in the selection and hiring of new staff.
• Supports HFAP and HIPAA directed initiatives.
• Organization and tracking of coding denials.
• Maintains competency, enhances professional growth and development through continuing education, conferences and seminars.
• Attends and updates mandatory training. Attends leadership meetings and leadership development. Communicates with staff organizational information.
• Performs other duties as assigned.

Qualifications

• EDUCATION/EXPERIENCE
• RHIT or RHIA required.
• Bachelor’s Degree preferred.
• Associate’s Degree in health information and/or computer science required.
• Types at least 40 words per minute.
• Minimum two years HIM experience.
• Knowledge of HIM procedures, processes and software.
• Working knowledge of and experience in hospital-wide computer systems, Epic/EMR, Word, Excel with strong computer skills.
• Previous supervisor/leadership experience preferred.
• KNOWLEDGE/SKILLS/ABILITIES
• All HIM related functions (including coding, ROI, clerical, scanning, etc.).
• Computer competency, including Microsoft Office, email, Halogen/LMS (learning management system), Lawsson, OnBase, Epic, M*Modal, Articulate.
• Knowledge of standard office equipment.
• Excellent oral and written communication skills.
• Demonstrated organizational skills.
• Project management and team leading skills.
• Sound judgment in handling confidential or sensitive issues and material.
• Excellent time management, to achieve maximum productivity.
• Able to prioritize workload and complete tasks on time.
• Must be independent and self-motivated with a sound ability to reason and solve problems
• WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Frequent standing, walking, sitting, twisting, reaching, handling, feeling, talking, hearing, near vision, midrange vision, far vision, depth perception, visual accommodation, color vision and field of vision.
• Occasional lifting up to 50 lbs.
• Occasional lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching and squatting.
• Why Work at Covenant HealthCare
• At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.
• Our benefits include: Comprehensive medical, dental, and vision coverage
• Retirement plans with employer match
• Paid time off to support work-life balance
• Employee wellness programs and mental health support
• Tuition reimbursement, university discounts, and professional development opportunities
• How to Apply
• Submit your resume and any required documents with your application. A resume is required.
• Applicants will receive confirmation that their application has been received. Candidate updates will be provided via email, text message, or phone call.

Responsibilities

• Contributes to organization success targets for net operating margin.
• Models Covenant’s Mission, Vision and Values and commits to Extraordinary Care for Every Generation.
• Has social contact with patients, primarily adult, and is able to appropriately assess, care for and treat them according to the guidelines as defined by Covenant HealthCare.
• Demonstrates excellent customer service.
• Promotes positive customer and employee relations by projecting a favorable corporate image through professional, courteous and effective interactions with customers, staff and physicians.
• Practices effective problem identification and resolution skills as a method of sound decision making.
• Demonstrates effective communication methods and skills both verbally and in writing.
• Is a resource/contact person for staff and customers; demonstrates expertise and ability to troubleshoot problems, keeps up with new technologies, policies and procedures.
• Oversees functionality, implementation and evaluation of new software systems.
• Provides and/or assists in ongoing training, education and support to all employees.
• Formulates and or reviews policies and procedures.
• Assists with payroll process.
• Maintains professional development through seminars, workshops, in-service activities and current professional literature.
• Supports flexible staffing schedule to meet budget needs and collaborates with manager regarding staffing problems.
• Monitors staff performance and workflow providing staff and managers with ongoing feedback.
• Assists with orientation and evaluation of employees new to the department.
• Works collaboratively with manager to maintain and evaluate QA programs for continuous quality improvements, process improvements, implementing changes and offers solutions.
• Takes initiative to provide an environment that promotes teamwork and pleasant working conditions.
• Ability to flex work schedule in order to meet department needs.
• Ability to work under stressful situations with a positive attitude.
• Assists manager as the liaison between staff and all other customers.
• Collaborates effectively with other departmental managers to accomplish tasks in a professional and effective manner.
• Effectively manages the staff through communication, coaching, appraising, motivating and staff development.
• Communicates openly through key principles to persuade others to take action, resolve disagreements or conflicts and initiate change.
• Recognizes, investigates, solves routine and complex problems and identifies issues. May seek assistance from the Manager with difficult situations.
• Participates in quality improvement activities.
• Assists in maintaining compliance and other regulatory standards.
• Special projects as assigned by the managers.
• Demonstrates competency in utilizing computer functionality to perform job duties and train staff on the following: Epic ROI Module (phone requests, printing, faxing, ROI Inspector. Epic Chart Deficiency Module (analysis, deficiency detective), Reporting function/tools within Epic (Done Decline, Letters, etc.). OnBase Imaging System (printing, faxing, scanning, indexing and quality review).
• Knowledge and use of M*Modal/Fluency Manager for Transcription.
• Knowledge and use of Halogen LMS/Articulate.
• Assists with monitoring productivity for staff (coding, clerical, other).
• Mentors students and visitors to the department.
• Ensures that all team members are trained to perform their jobs and function as team members. Assists in the development and maintenance of standards. Monitors the quality and quantity of work performed by employees against the standards. Develops outcome measurements and implements a quality improvement program as needed.
• Participate or conducts performance appraisals of staff. Creates and follows employee development plans and may provide corrective action if warranted.
• Participates in the selection and hiring of new staff.
• Supports HFAP and HIPAA directed initiatives.
• Organization and tracking of coding denials.
• Maintains competency, enhances professional growth and development through continuing education, conferences and seminars.
• Attends and updates mandatory training. Attends leadership meetings and leadership development. Communicates with staff organizational information.
• Performs other duties as assigned.

Qualifications

• EDUCATION/EXPERIENCE
• RHIT or RHIA required.
• Bachelor’s Degree preferred.
• Associate’s Degree in health information and/or computer science required.
• Types at least 40 words per minute.
• Minimum two years HIM experience.
• Knowledge of HIM procedures, processes and software.
• Working knowledge of and experience in hospital-wide computer systems, Epic/EMR, Word, Excel with strong computer skills.
• Previous supervisor/leadership experience preferred.
• KNOWLEDGE/SKILLS/ABILITIES
• All HIM related functions (including coding, ROI, clerical, scanning, etc.).
• Computer competency, including Microsoft Office, email, Halogen/LMS (learning management system), Lawsson, OnBase, Epic, M*Modal, Articulate.
• Knowledge of standard office equipment.
• Excellent oral and written communication skills.
• Demonstrated organizational skills.
• Project management and team leading skills.
• Sound judgment in handling confidential or sensitive issues and material.
• Excellent time management, to achieve maximum productivity.
• Able to prioritize workload and complete tasks on time.
• Must be independent and self-motivated with a sound ability to reason and solve problems
• WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Frequent standing, walking, sitting, twisting, reaching, handling, feeling, talking, hearing, near vision, midrange vision, far vision, depth perception, visual accommodation, color vision and field of vision.
• Occasional lifting up to 50 lbs.
• Occasional lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching and squatting.
• Why Work at Covenant HealthCare
• At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.
• Our benefits include: Comprehensive medical, dental, and vision coverage
• Retirement plans with employer match
• Paid time off to support work-life balance
• Employee wellness programs and mental health support
• Tuition reimbursement, university discounts, and professional development opportunities
• How to Apply
• Submit your resume and any required documents with your application. A resume is required.
• Applicants will receive confirmation that their application has been received. Candidate updates will be provided via email, text message, or phone call.