Workplace Services Coordinator

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As a member of the Global Real Estate & Workplace Services team (GREWS), the Workplace Services Coordinator must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow CrowdStrikers. The individual must maintain a continuous focus on maintenance and upkeep, all departmental vendor relations, and overall fit and functionality of our CrowdStrike office spaces.

The individual must have the ability to work independently on various projects from conception to completion, adhere to pivotal business and operational timelines, and work through a variety of activities and confidential matters with discretion.

What You’ll Do:

• Serve as a main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival.
• Executes on all in-office workplace service events and/or employee activities, partnering with larger GREWS team members to ensure experiences are timely and accessible for all.
• Assists with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.).
• Manage conference room scheduling and work effectively with meeting hosts during planning process, including information sharing related to catering and A/V capabilities.
• Coordinates all aspects of onsite conferencing and meeting, including the configuration and setup of physical spaces including training and conference rooms.
• Interfaces with all Executive Assistant team members to support the needs of ELT (Executive Leadership Team) during all planned onsite meetings or events.
• Assists and aligns closely with IT/Helpdesk/EA/HR teams in support of setting up conference rooms, training rooms for corporate meetings, recruiting events, leadership functions, sales conferences, specialty events, etc. as required.
• Supports new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization.
• Maintains security by following approved procedures, in partnership with Global Physical Security.
• Maintains safe and clean reception area, break area, conference rooms, and all other workspaces.
• Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge.
• Administers back-of-house facilities operations including general FF&E maintenance and MEP issues with responsible parties (landlord/property management, vendors, contractors, consultants, etc.). Includes holding vendors accountable to service level agreements and meets with each to review deliverables on a recurring basis.
• Meets and collaborates with business unit representatives and stakeholders on a regular basis.
• Responds to all workplace inquiries, assess needs or issues, and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary.
• Acts as a liaison with Landlord/Property Management regarding all back-of-house maintenance issues. Champions a recurring meeting with all parties to ensure effective communication of property/building processes, maintenance events, and projects.
• Monitor and maintain office equipment in partnership with the IT department (printers, shredders, etc.) where applicable
• Maintains accurate inventory levels and procures office supplies; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies.
• Receives, sorts and forwards incoming mail. Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assists GREWS leadership with OpEx budgeting, forecasts monthly expenses and monthly reporting in partnership with Finance.
• Partner with GREWS leadership on the future office opening efforts in this new region for CrowdStrike, including preparatory tasks leading up to “day 1” readiness as well as the creation and deployment of all WPS related processes and procedures.
• Lend daily operational support, in remote capacity, to any future smaller office or SIF locations within adjacent states/regions.
• Report to the CrowdStrike office M-F, 5 days per week. No remote or hybrid work style is available for this role.

What You’ll Need:

Minimum of 5 years professional experience.

Facilities Management and/or Office Services experience.  Previous hotel/hospitality front-of-house experience is also welcomed.

Exceptional written and verbal communication skills including ability to communicate with all levels of staff, clients, and external professionals.

Ability to interact with people at all levels including senior management.

Basic understanding of local building and fire codes, Fire/Life/Safety plans, and Environmental Health & Safety standards.

Basic understanding of commercial MEP systems and functionalities.

Basic understanding of Audio/Visual conferencing systems.

Demonstrated ability to work independently and prioritize multiple, high-priority tasks.

Unimpeachable judgment and discretion in handling confidential information.

Flexibility to perform job tasks outside of job description when necessary.

Keen attention to detail with the ability to juggle multiple priorities.

High level of integrity and ethics with the ability to maintain confidentiality.

Strong working knowledge of Google and Microsoft Office Suite.

Basic knowledge of or experience in cyber security.

Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.