Shift Manager - In Room Dining (Available to work both SWING & GRAVE Shift)

About the Role

The Shift Manager-In Room Dining assists the Manager In Room Dining in overseeing the day-to-day management of the In Room Dining Operation.

• Position Responsibilities
• Ensures that service is carried out in accordance with established policy
• Responsible for controlling labor and other operating costs
• Trains and evaluates all In Room Dining personnel and enforces food and beverage policies and procedures
• Facilitates communication between various hotel, casino Departments and the In-Room Dining and Amenity Department to ensure courteous and prompt service
• Ensures sanitation compliance throughout In Room Dining
• Handles customer complaints
• Responsible for compliance with all regulatory requirements within area of responsibility
• Maintains a clean, safe, hazard-free work environment within area of responsibility
• Shift assignments may be irregular, and will cover days, nights, weekends and holidays
• Adheres to federal, state and local laws and regulations
• All other duties as assigned
• The ability to handle all types of guest related situations
• Essential Functions
• The ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
• Must be able to walk and stand for entire shift
• The ability to work in a high-pressure environment
• Must have ability to sit and work from a computer for extended periods

Exposure to casino related environmental factors, including but not limited to, secondhand smoke, excessive noise and stress related to servicing customers in a fast paced environment.

Must be able lift/push/pull up to 25 lbs

Requirements

• High school diploma or GED with three years’ supervisory experience in Room Service and/or full-service restaurants is preferred
• The ability to effectively communicate in English