Program Manager

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

Key Responsibilities

• Program Development & Workflow Design
• Build and manage the operational workflow for mobile installations of vehicle equipment.
• Develop standard operating procedures, process maps, implementation timelines, and quality control checkpoints.
• Define how installation requests move from sales intake through scheduling, partner coordination, installation completion, billing, and post-installation follow-up.
• Identify process gaps and create scalable solutions to support future growth.
• Assist to create reporting tools and dashboards to track program performance, installation volume, revenue, partner performance, and customer satisfaction.
• Strategic Partner Development
• Identify, evaluate, and build relationships with strategic installation partners, service providers, vendors, and other external partners.
• Develop and present partnership opportunities to prospective partners.
• Negotiate and coordinate partnership expectations, service levels, pricing structures, and operating procedures.
• Serve as a primary relationship owner for key partners involved in this program.
• Monitor partner performance and ensure partners meet quality, timeline, service, and customer experience expectations.
• Sales & Revenue Growth
• Work closely with sales leadership and sales teams to position the mobile installation program as a revenue-generating solution.
• Support the development of sales pitches, value propositions, partner presentations, and go-to-market materials.
• Help identify target customers, revenue opportunities, and expansion strategies.
• Track revenue performance and develop recommendations to improve profitability, adoption, and program growth.
• Translate customer and sales feedback into operational improvements/new opportunities.
• Operations Partnership & Execution
• Partner with internal operation teams to ensure successful execution of mobile installations
• Coordinate across departments to align resources, timelines, customer requirements, partner capacity, and installation schedules.
• Ensure that operational handoffs are clearly defined and consistently followed.
• Troubleshoot execution issues and remove barriers that could impact customer experience, revenue, or partner performance.
• Support the rollout of new markets, new partners, or expanded installation capabilities as the program grows.

Qualifications

• Required Qualifications
• 3+ years of experience in program management, operations, sales operations, revenue operations, business development, field services, fleet services, or a related role.
• Experience building or improving operational workflows, processes, or service delivery
• Experience developing partner relationships or working with third-party service providers.
• Strong communication and presentation skills
• Strong problem-solving skills and ability to create structure in a developing or ambiguous business environment.
• Proficiency with CRM, project management, reporting, or workflow tools.
• Must be able to work in office.
• Key Skills & Competencies
• Program management
• Revenue growth mindset
• Partner relationship management
• Sales and operations alignment
• Process development
• Workflow design
• Cross-functional leadership
• Vendor and partner coordination
• Customer-focused execution
• Problem solving
• Communication and presentation skills
• Accountability and follow-through
• Data-driven decision making
• Ability to build scalable processes from the ground up
• Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.
• Must be eligible to work in the U.S. with no restrictions.