Patient Billing Advocate I

Department

Patient Financial Services

Job Summary

The Patient Billing Advocate serves as the patient’s advocate and promotes a positive patient experience by professionally receiving and responding to all incoming inquiries by assisting with billing questions and concerns while prioritizing first call resolution and patient satisfaction. The advocate is also responsible for evaluating a customer’s ability to pay, establishing mutually agreeable payment arrangements, and ensuring accurate and thorough account documentation.

Required Qualifications

• Require a minimum of two (2) years of experience in a healthcare or customer service environment. A bachelor's degree can substitute for the required experience.

Preferred Qualifications

• Prefer demonstrated ability to communicate effectively and speak distinctively during customer interactions.
• Prefer the ability to request, collect, and process payments accurately, as well as resolve customer complaints.
• Prefer the ability to meet either in person or via telephone, demonstrate effective communication skills, and handle difficult situations diplomatically and in a calm and professional manner.
• Prefer demonstrated proficiency in utilizing windows-based applications, as well as the ability to navigate through applications to review and update insurance information.
• Mandatory Education
• HS EQ: High School Diploma, GED or Certificate
• Sarasota Memorial Hospital was recently recognized again by ranking #1 Hospital in the Region by the U.S. News's Best Hospital report by scoring a Perfect 10!   Not only that, but SMH was also designated at a national "standout" hospital for earning top ratings in all evaluated conditions and procedures - an accomplishment achieved by less than 1% of the 4000+ hospitals.  Our system has also earned Magnet® recognition from the American Nurses Credentialing Center (ANCC), as well as these additional accolades: Gallup Great Workplace 2018; recipient of an "A" grade for Patient Safety. Sarasota Memorial Hospital is Magnet designated and the only provider of Level II trauma services, obstetrical services, and Level III neonatal intensive care in Sarasota County.
• Reputation. Community. Impact. Growth.
• Every day, our patients at Sarasota Memorial Health Care System receive a first-class experience in care from a team on a mission to deliver the highest level of care in America.  In the process of rising to that challenge, one by one, our people are finding their purpose and feeling their impact.  Now it is your turn to see yourself here.
• Recognition: 5- Star Quality Rating
• SMH- Sarasota is the only hospital in Florida to earn the federal Centers for Medicare & Medicaid Services
• ' highest rating every year since its inception.
• 50 Best Hospitals
• SMH ranked among
• U.S. News & World Report's
• 50 Best Hospitals in two specialties, Rehabilitation and Obstetrics/Gynecology in 2023-2024, and among the nation's top 10% high performers in 18 other medical specialties, procedures and conditions.
• World's Best Hospitals
• SMH- Sarasota has made
• Newsweek's prestigious list six years in a row, since the global rankings began in 2019.
• "A" for Patient Safety
• SMH- Sarasota has earned straight A's since it began participating in the Leapfrog Group's hospital safety survey in 2016.
• Magnet Hospital
• SMH has been recognized as a Magnet hospital for the past 20 years by the American Nurses Credentialing Center, a continuous achievement for nursing excellence shared by less than 1% of hospitals nationwide.
• America's Best Employer/Workplace
• SMH topped Forbe's list of America's Best Employers, ranking among the top 20% of large employers across all industries in 2024, and #1 healthcare employer in Florida in 2023. The health system also earned a 5-star rating in Newsweek's
• 2024 list of "America's Greatest Workplaces for Women."
• The benefits of being the best: Our commitment to becoming the best community hospital and health care system means providing the best possible benefits to our people. Some highlights:

Responsibilities

• Require a minimum of two (2) years of experience in a healthcare or customer service environment. A bachelor's degree can substitute for the required experience.

Qualifications

• Prefer demonstrated ability to communicate effectively and speak distinctively during customer interactions.
• Prefer the ability to request, collect, and process payments accurately, as well as resolve customer complaints.
• Prefer the ability to meet either in person or via telephone, demonstrate effective communication skills, and handle difficult situations diplomatically and in a calm and professional manner.
• Prefer demonstrated proficiency in utilizing windows-based applications, as well as the ability to navigate through applications to review and update insurance information.