Medical Secretary

Akido builds AI-powered doctors.

Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform.

Read more about Akido’s $60M Series B

. More info at

Akidolabs.com.

The Opportunity

The Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities.

What you’ll do

• Front Office Operations: Greet patients and visitors in a professional and welcoming manner
• Check in patients, verify demographics and insurance information in Epic EHR
• Collect co-payments and process patient payments using point-of-sale systems
• Schedule, reschedule, and confirm patient appointments across multiple providers and locations
• Manage provider calendars and optimize appointment scheduling
• Respond to patient inquiries via phone, email, and patient portal messages
• Register new patients and update existing patient information
• Medical Records and Documentation: Maintain accurate and confidential patient medical records in Epic EHR
• Scan, file, and organize medical documents and correspondence
• Processing medical records requests and release of information forms
• Ensure compliance with HIPAA regulations and patient privacy standards
• Track and follow up on missing or incomplete documentation
• Prepare charts and documentation for provider review
• Coordinate medical record transfers between facilities and external providers
• Administrative Support: Transcribe provider notes and communications as needed
• Process prescription refill requests and route to appropriate clinical staff
• Coordinate referrals to specialists and obtain prior authorizations
• Verify insurance eligibility and benefits
• Prepare and submit insurance claims and support documentation
• Handle incoming and outgoing mail and faxes
• Coordinate patient follow-up appointments and recall systems
• Communication and Coordination: Serve as liaison between patients, providers, clinical staff, and external contacts
• Communicate test results to patients by provider instructions
• Coordinate with other RIPC Medical Group locations for patient care continuity
• Facilitate communication with pharmacies, laboratories, and imaging centers
• Quality and Compliance: Maintain patient confidentiality and adhere to HIPAA regulations
• Follow office policies, procedures, and clinical protocols
• Participate in quality improvement and compliance initiatives
• Support ACO quality metrics documentation and reporting
• Ensure accurate and timely completion of administrative tasks
• Always maintain professional appearance and demeanor
• Who you are

Requirements and Qualifications:

• Minimum of 2+ years of experience as a Medical Secretary in Primary Care.
• High school diploma required.
• Self-starter & willingness to learn.
• Strong communication, organizational, and planning skills.
• Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word).
• Ability to collaborate with team members on assigned tasks.
• Familiarity with medical terminology and ability to calculate and collect cash transactions.
• Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.