Medical Assistant (South Austin)

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas.

Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

THA's Kind Clinic Medical Assistant supports the delivery of high-quality patient care during clinic operating hours and reports to the Clinic Administrator. This position is based at Kind Clinic South Austin; however, Medical Assistants may be cross-trained and periodically asked to provide coverage at other Austin-area Kind Clinic locations based on operational and patient care needs.

Core Functions

Effectively room and prepare patients for clinic visits.

Obtain and document patient medical histories, including allergies, family, social, and surgical history, and other pertinent information in the medical record.

Obtain and record vital signs.

Perform phlebotomy and process laboratory specimens as needed during clinic operating hours.

Dispense medications and administer STI treatments, including injections, in accordance with provider directives and Standing Delegation Orders (SDOs).

Serve as a liaison between the laboratory, providers, and patients.

Review provider orders for accuracy and completeness, verify specimen labeling and identification, and follow established protocols for specimen handling.

Clean, stock, and maintain exam rooms to ensure readiness for patient care.

Assist clinic staff and the Clinic Administrator with monitoring inventory levels and verifying receipt of supplies in accordance with established policies and procedures.

Promote infection prevention practices and adhere to universal precautions to maintain a safe environment for patients and staff.

Complete required annual clinical competencies and trainings.

Maintain patient confidentiality in accordance with HIPAA and organizational policies and procedures.

Participate in staff meetings, training sessions, and other organizational activities as needed.

Perform other duties as assigned.

Key Performance Indicators

Adherence to clinical, administrative, and operational protocols.

Compliance with all privacy, confidentiality, and ethical standards.

Participation in quality improvement and continuous improvement initiatives.

Timely and accurate documentation and completion of assigned tasks.

Demonstration of professionalism, teamwork, and excellent patient service.

Requirements

• Education and/or Licensure: High school diploma or GED.
• Completion of an accredited Medical Assistant program, Certificate of Registration as a Medical Assistant, or formal medical services training in the United States Armed Forces preferred.
• Basic Life Support (BLS) certification required or must be obtained before hire date.
• Experience: 2+ years direct patient care experience. Working knowledge of infection control and universal precautions.
• Familiarity with a CLIA-waived laboratory testing a strong plus.
• Experience with LGBTQIA+ and/or other marginalized communities a strong plus.
• Microsoft Office Skills with an ability to become familiar with company specific programs or software.
• Additional Requirements – Bi-lingual (English/Spanish) a plus.
• Knowledge Skills and Abilities
• Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Well-developed verbal and written communication skills in English; Additional language abilities desirable. Ability to work well under pressure with minimal supervision.
• Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.
• Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
• Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
• Must be able to work productively with other departments and employees.
• Ability to work with professionals from various partners and organizations.
• Usually works forty (40) hours per week, some weekends may be required.
• Ability to successfully manage conflict, negotiating “win-win” solutions.
• Must be able to multi-task, prioritize with strong time management skills.
• Exceptional follow through on tasks and assignments
• Physical Requirements/Environmental Conditions
• Perform the following with or without reasonable accommodations: Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.
• Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.
• Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.
• Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 50 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects.
• Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze.
• Must be able to work and concentrate amidst distractions such as noise, conversation, and foot traffic; ability to handle interruptions often and be able to move from one task to another.
• While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.