Box Office Supervisor - The Van Buren

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company,   comprised   of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over   620   million tickets sold annually and   approximately   10,000   clients   worldwide.  Live Nation Concerts is the largest provider of live entertainment in the   world   promoting more than   50 ,000   events   annually for   nearly   7 ,000   artists in 4 0+   countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect   more than   1,200 sponsors   with the   145   million fans that attend Live Nation Entertainment events each year. For   additional   information, visit  www.livenationentertainment.com .

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward   thinking   and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on !

THE JOB

The Box Office Night of Show Supervisor is responsible for overseeing all box office operations during event nights, ensuring seamless ticket sales, guest service, and problem resolution. This role requires strong leadership, customer service excellence, and the ability to manage high-pressure situations while maintaining accuracy and efficiency.

WHAT THIS ROLE WILL DO

• Supervision of the Department
• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
• Assist   and support box office staff in any of their job functions, as needed
• Ensure positive and creative team environment within the department
• Facilitate open communication with the Box Office Manager,   staff   and all other venue departments
• Exhibit proper inter-departmental communications and organization
• Ensure complete and satisfactory on-going staff training
• Assist   manager with staff evaluations (training, 90-day, annual)
• Provide a positive team environment within the department
• Assist   in ensuring   appropriate staffing   levels.
• Help set staff development and performance goals & monitor progress
• Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
• Promote and provide superior customer service in all guest interactions
• Participate in all on-site venue meetings as needed
• II. Financial / Cash Handling
• Ensure that venue staff follows cash handling policies & procedures
• Balance and reconciliation of all seller cash drawers
• Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
• Assist Manager on housing, distributing and depositing venue cash on a weekly basis.
• Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex   Pricing as well as   Value Channels & Special Ticket Offers when applicable.
• Assist Manager in scheduling all employee’s payroll prior to deadlines
• Conduct band settlement on shows with split point deals, or when   deemed   necessary by talent department
• Complete and distribute   accurate   daily ticket counts for agents and artists
• III. Other Responsibilities
• Create,   modify   and maintain   inventory   for all ticketed events in a secure ticketing environment
• Follow standards and processes for ticket types, ancillary   events   and qualifiers
• Monitor and   maintain   functionality of all ticketing computers,   software   and hardware
• Secondary representative in all venue interactions with Ticketmaster
• Ensure   an accurate   and   timely   flow of event and general venue information both intra-departmentally, and to the   general public
• Modify,   maintain   and update all customer database files
• Develop and   maintain   call center phone system, and keep current all phone menus and calendars of events
• Interact with artist, record label,   management   and band tour accountant. Provide   reports   as necessary.
• Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
• Work with Operations/Guest Services on ADA tickets,   relocation   or troubleshooting needs as they arise.
• Position may require 3rd Party venue coverage   offsite   which will include night of show management, staffing and providing equipment needs.
• Ensure that venue is compliant with ADA ticket laws

WHAT THIS PERSON WILL BRING

• Required: Experience in Box Office / Ticketing Management
• Flexible Schedule (days/nights, weekends, and holidays)
• Experience in Cash Handling
• Leadership, Management and Customer Service
• Tolerance of all cultures,   music   and art forms
• High School Diploma
• Preferred: Experience in a live environment operation
• Experience handling counterfeit cash
• Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
• Experience in Prioritizing, Time Management & Multitasking
• Experience in open communication & email etiquette
• Physical Demands/Working Environment: Working environment is fast-paced and often loud and stressful
• EQUAL EMPLOYMENT OPPORTUNITY
• We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing   business   we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
• Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
• We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance   Ordinance   and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
• We also afford equal employment opportunities   to   qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable   accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to   identify   reasonable accommodations that can be made to   assist   them   to perform   the essential functions of the position they   seek . Any applicant who requires   an accommodation   in order to   perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to   participate   in   a timely   interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
• HIRING PRACTICES
• The preceding job description has been designed to   indicate   the general nature and level of work performed by employees within this classification. It is not designed to   contain   or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications   required of   employees assigned to this job.
• Live Nation recruitment policies are designed to place the most highly qualified persons available in   a timely   and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college   recruiting   and search firms.
• Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.